Quemadas

BUSINESS REPORT
WIJOES LTDA.
GOMEZ JOSE LUIS MORALES
WILLIAM LOZANO ORTEGON
ANGIE MORA STEFANI PEÑA

National Apprenticeship Service "SENA"
ADMINISTRATIVE ASSISTANCE
2012

WIJOES FRUCHETAS LTDA.

"Be seduced by this sweet temptation"

MISSION
Meeting the needs of internal and external customers: developing, manufacturing and marketing high quality products thinking above all on theclient decides, with a staff trained to provide comprehensive solutions that create wellness, commitment and teamwork.

VISION
Being the leader in the market for fruchetas, always seek recognition preparing delicious desserts offering customers good quality, price accequibles maintaining a high level of permanence, to be identified as a symbol of excellence.

GOAL

Maintaining totalcustomer satisfaction, generating economy, employment and positioning.

SPECIFIC OBJECTIVES

Offering a low-cost product given the quality, offer the service that the customer deserves and remember that it is he who above all is right.

CUSTOMER SERVICE WIJOES

What is?

The customer service offered WIJOES allows consumers feel closer to the product in their manufacture and also provide thenecessary information and an effective solution to the problem that has been identified by the customer or consumer.

HOW DOES IT WORK?

It has workforce of neat people in the production of each of the desserts, the company ensures the quality provided and are aware that the customer is always right.

WHY an online service?

Because our online service allows you to place orders quickly andnot have to worry about transactions to cancel your order value as at the time of delivery can pay in cash.

CUSTOMER SERVICE STANDARDS
1. Wave and smile
2. Listen to the customer to know that looking
3. If you have the right product the customer show it, otherwise show something similar.
4. Taking into account the different types of customers, identify and assist you immediately.
5. Despiteany situation not enter into discussion with the client
6. Keep in mind that the customer is always right who
7. Deliver the product as requested by the customer
8. Goodbye, thank you for not forgetting shopping smile.

Solution to customer concerns
What is the product before taking it to the sale? Before you sell a consumer product is found that what we are offering is a clean product, anddoes not cause any kind of harm to your health.
How do we know if the product is still in force, if the sale is not packaged? Although selling a product ensures that the product is fresh, the person as a client can make sure we work with fruit and fruit glance may betray itself.
How long can be the product without consuming? We recommend serving both the purchase and exposed to temperaturesthat can be damaged.
What would be the procedure to follow in case of finding any abnormality in the product? Addressing our facilities as soon found the anomaly.
If I am a frequent customer you may receive some sort of discount? Yes, our regular customers can receive a special discount, in addition to participating in the sweepstakes that not all our clients will be part.
How do I communicate myconcerns or complaints? Filling formats complaints, suggestions, complaints or compliments that found at the time of purchase.
When I make a purchase by slightest it I get a receipt? If you as a customer have the right to get a receipt at time of purchase.

CUSTOMER NEEDS

WHO ARE MY CUSTOMERS?

There are all kinds of people who make purchases in our company and are regarded as anelementary part of the business. Our potential customers are frequent and children, but we must also include youth and adults since our product is rich and healthy as well as being appealing to a person of any age.

LOOK WHAT MY CUSTOMERS?

Seek or product can satisfy their need to be treated and expect good service.

WHAT MAKES ACTION SERVICE CUSTOMER EMPLOYEE?

The manager must monitor each and...