Requisitos Del Cliente Renault 2012

Customer-Specific Requirements
For Use With ISO/TS 16949 Second Edition March 2012 1. Scope
a) ISO/TS 16949 and this document define the fundamental quality system requirements for organizations supplying production and/or service parts to Renault. Supplementary requirements mentioned in this document include the following : 1) The supplier shall achieve a minimum ASES level of C rank (seeparagraph 4 – requirements) 2) The supplier shall have a Supplier ANPQP Representative (SAR) responsible for ANPQP deployment within their organization. 3) The supplier staff who will work directly with Renault shall have received training in ANPQP. 4) The supplier shall consider and implement good practice regarding sustainable development / social responsibility b) Certification bodies shall provideevidence of their check of some ISO TS 16949 paragraphs listed below as “key items”.. c) In case of non conformity raised during an ISO TS 16949 audit, the supplier and the certification body shall manage ISO TS non conformities in a robust way. © Renault 2012 - All rights reserved - 2nd revision of Renault CSR. Requirements for certification bodies + about NC management added. SustainableDevelopment and social responsibility now explicitly a CSR. (main changes in blue)

2. References
Information regarding the technical documents that are to be used when working with Renault will be listed in the RFQ and/or will be available through the supplier portal.

3. Definitions
Where inconsistent terminology exists between ISO/TS 16949 and Renault contractual documents / Alliance SupplierGuide (ASG) website, the latter shall take precedence. In all other cases, the definitions used in ISO/TS 16949 shall apply to this document. Certification Body : A firm recognized by the IATF to conduct audits to ISO/TS 16949 and issue certificates to clients. As an IATF OEM member, Renault only recognizes certificates issued by recognized Certification Bodies carrying the IATF logo and specificIATF number.

4. Requirements
Renault specific requirements are expressed partly below, partly in technical information gathered in the RFQ. The supplier is expected to provide products that meet or exceed Renault / Nissan Quality, Cost and Delivery targets. 1. Confirmation of the implementation of the supplier's quality management system and its ability to meet Renault / Nissan requirementswill be carried out by Renault / Nissan using the Alliance evaluation audit tools (ASES/ ASAS-P). The supplier shall achieve a minimum level of C rank after ASES evaluation. In some cases, the supplier may be requested to achieve a minimum ASES level of B rank. If the supplier is evaluated at an ASES level of D rank, they will either receive no business or will be obliged to commit at top managementlevel to provide the necessary resources and action plan to achieve the required level. Adherence to this commitment should be considered a Customer Requirement as defined in ISO/TS16949 clause 5.2: “Top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction". Major disruption will result in notification to the IATF and maylead to suspension of certification. 2. The supplier must have a Supplier ANPQP Representative (SAR) responsible for ANPQP deployment within their organization. The SAR can be at plant or at group level, as long as the following tasks are ensured at certified organization level : - staying up to date with latest ANPQP changes - making sure that point 3) below is followed 3. The supplier staff incontact with Renault during the quotation phase, project development phase and mass production phase must have received ANPQP training. Evidence for 2) and 3) may include, but are not limited to training records, explanation of ANPQP and demonstration on how to access ANPQP webpage, ANPQP portal and log in to ANPQP information system. 4. Renault requests that suppliers delivering to Renault consider...