Sacds

25/ 08/ 12

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We lc o m e to O2. So m e o ne will be with y o u s o o n.
Yo u' r e thr o ugh to Ja c k .
Ja c k : Hi I 'm Ja ck . How ca n I he lp?
c a r l o s : hi j a c k ç
c a r lo s : i re ce ntly mov e d fla t
Ja c k : He llo C a rlos
c a r lo s : a nd a m inte re ste d in y our 30 da y rolling contra ct
c a r lo s : the a llrounde r
c a r lo s : i wa s told tha t the re wa s a conne ction fe e be ca use we didn't ha v e bt la ndline
Ja c k : Ye s.
c a r lo s : but i spok e to my la ndlord
Ja c k : I 'll he lp y ou with this.
c a r lo s : a nd he sa id tha t the re 's a lre a dy a te le phone line
c a r lo s : so we don't unde rsta nd why we should pa y this fe e
Ja ck : No worrie s, the n we 'll insta ll a line for y ou.
c a r lo s : it's the only thing tha t is k e e ping us off ge tting y our broa dba nd
c a r lo s : y e a h, but it's 70 pounds
c a r lo s : a nd with te sco it's only 40
Ja c k : D on't worry .
c a r lo s : the postcode is A B 12 5B S
Ja c k : A s y ou a lre a dy ha v e a line insta lle d a ty our pla ce ,. We won't cha rge y ou the £43 for the line
insta lla tion.
c a r lo s : so how much would it be to ha v e it insta lle d?
Ja c k : O nly £43 for the line insta lla tion.
c a r lo s : a nd 30 e a ch month?
Ja c k : The £30.63 insta lla tion fe e is only for the first month.
c a r lo s : tha t's the proble m
c a r lo s : with te scowe don't ha v e to pa y those 30.63
Ja c k : a nd the n y ou'll be cha rge d £12.50 with the £5 mobile discount.
c a r lo s : so the first month would be 43 + 30.63 a nd tha t's a ll?
c a r lo s : a nd the n 12.50 pe r month?
c a r lo s : we a re n't o2 mobile custome r nor wa nt a 12 month contrct
Ja c k : Ye s, tha t's corre ct C a rlos. B e assure d a bout this.
Ja c k : No worrie s. This is for the 30 da y s rolling contra ct C a rlos.
c a r lo s : so, to sum up, first month: 30.63 + 43
c a r lo s : a nd the n monthly 12.50?
Ja c k : Ye s, tha t's pe rfe ct C a rlos corre ct.
c a r lo s : we ll tha t's much be tte r. D o we ha v e a ny condition to ha v e tha t price ?
c a r lo s : a ny restriction?
c a r lo s : or do we ha v e a minimum contra ct or some thing e lse ?
Ja c k : No the re 's no re striction.
Ja c k : S o, be a ssure d C a rlos.
Ja c k : The minimum contra ct is the 30 da y s contra ct only .
Ja c k : I s the re a ny thing e lse I ca n he lp y ou with?
c a r lo s : we ll tha t`s much be tte r
Ja c k : A ll y ou ne ed to do is ca ll our S a le s te a m on 0800 380 0402 so tha t we ca n se e wha t be st more we
ca n do for y ou a nd we 'll orga nise e v e ry thing for y ou. I t's a fre e ca ll from la ndline s a nd O 2 mobile s.
R e me mbe r to drop the first ze ro if y ou're ca lling from a mobile phone .
c a r lo s : if we wa nt to contra ct it, ca n we do it here or do we ha v e to ca ll?
c a r lo s : ok tha t's pe rfe ct
c a r lo s : tha nk s a lot
Ja c k : I hope y ou we re v e ry ha ppy with the cha t y ou ha d with me . :-)
c a r l o s : y e s s ur e
c a r lo s : tha nk s
c a r l o s : by e e e
Ja c k : We 'd re a lly lik e y our fe e dba ck . C lick on 'End cha t' in the top right of this scre e nto te ll us wha t y ou
think . B y e .
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25/ 08/ 12

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c a r l o s : o k by e

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