Sccm Intro

Hotel Sana Parque Lisboa
8 de Abril de 2010

Agenda
Evolução do ITIL em Portugal
Luis Vidigal, Presidente da Associação Portuguesa de Gestores de Serviços de Tecnologias
de Informação - itSMFApresentação Service Manager
Nigel Cain, System Center Service Manager - Microsoft

Coffee Break
Boas Práticas ITIL
Rui Soares, IT Government Consulting, GFI POrtugal

Q&A
EncerramentoNigel Cain
Senior Program Manager
Microsoft Corporation
nigelc@microsoft.com

Compliance Management

Asset Management
Self Service
Portal

Incident
Management

IT Business IntelligenceProblem
Management

CMDB

Change
Management

Data Warehouse

Forms
Workflows

Knowledge

Service Manager 2010 will deliver:
Flexible solutions to automate common IT processes
Deepintegration with other System Center products
A comprehensive platform for orchestrating people, processes,
and systems

Automating MOF, ITIL and CoBiT

Extend System Center ValueExtensible Platform
and Partner Ecosystem

Incident and problem management
Change management
Self-Service portal

Microsoft System Center Configuration
Manager and System Center Operations
Managerintegration
Unified knowledge across the Microsoft
Platform
Flexible authoring to tailor organizational
requirements without custom coding

Management Pack extensibility
Flexible authoring

EndUsers

IT Operations

IT Business
Analyst

Self-service
Portal

Independent
Software Vendors

Service Manager
2010 Console

Process Management Packs Included in Service ManagerIncident Management

Problem Management

Change Management

ISV Developed
Process
Management
Packs

Service Manager Platform Infrastructure
Service Manager 2010 Software Development KitConfiguration Management Database

Data Warehouse Database

Service Manager 2010 Connectors

Active Directory
Domain Controller

Configuration
Manager 2007
Server

Operations
Manager 2007...