Script de ventas telefónicas

Páginas: 2 (481 palabras) Publicado: 26 de marzo de 2012
A = Thank you for calling Magic Caribbean, my name is Jonathan Moran, how can I help you today?
C = I would like to know what kind of offers of cruiser do you have for this summer time?
A = Well,we have three different type of cruise for this summer, well we have a promotion on shipboard of cruise Costa Serena, during 20 day, 19 night. The cruise leaves port on 11/25/12. We have elevendifferent destinies between them are: Barcelona, Rio de Janerio, and Buenos Aires among others. We have different prices from, 1999 dollars to 4459 dollars, the prince depend of which room you will take. forexample, if you take the inside stateroom you´ll pay 1999 dollars but, if you take the suite room you will pay 4459 dollars
C = that sound great but, I don’t have a lot of money for pay it. Do youhave something, you know a little bit less expensive.
A = ok sir, I will find you something more cheap. Ok we also have shipboard of Grand Celebration, during eight days, 7 nights. The cruiser leavesthe port on 11/30/12. This cruiser has five different route for example Buenos Aires, Rio de Janerio, and Punta Del Este. For that cruiser we have prices from 895 dollars to 1525 dollars. if you takethe stateroom you will pay 895 dollars but, if you take suite you will pay 1525 dollars
A = we also have shipboard of Grand Holiday, during 4 days, 3 night. the cruiser leaves the port on 11/29/12.It has different routes Santos, and Rio de Janeiro. The prices are from 377 dollars in stateroom to, 647 dollars in suite. so sir what do you think now?
C = Ok, those are sound great but, I think iwill take the last one option.
A = Ok sir. Do you want to pay right know?
C = Yeah!
A = Ok, do you want to pay by credit card, debit card or check by phone?
C = I will pay by credit card!
A = Ok,may I know whom am I speaking with?
C = Yeah, my name is Gabriel Cubilla
A = May I know what kind of credit card do you have?
C = Yeah it is visa
A = Ok, may I have the expiration of your credit...
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