Six Keys To Creating “Wow” Customer Service Experiences

Seamless Service means to provide more of what is required to meet the minimum standards. Keep them in the loop, keep them informed of what is going on this will make them feel comfortable.
Greatexamples of seamless service are the shipping companies. When you are waiting your package what care you the most is to get it on time and good conditions, but now these companies provide you a trackingnumber and you can check where your box is and ask for information if you see something strange in the travel.
Trustworthy Service is essential to retaining customers. Keep your word, if youpromise something to your customer and you do not keep it you will lose them. In fact if you can do more and they will be pleased. To be a trustworthy company can bring you more customers.
How many timeshave you been mad of a fast food delivery company? If they have warned you about the delay, do you still be mad? By own experience these kinds of companies can take a big advantage of their service,if the food is good you can wait but if is not so good and they lie to you about the delivery time you will not buy them again!
Attentive Service means to pay attention to your customer. Customers donot like to feel that the person serving them is not really listening. Keying in to the customer’s mood and responding appropriately is essential.
When you are mad about a service and you speak witha customer representative and he or she is kind and try to understand your needs you feel pleased. But when you speak with someone that just answer with ambiguous and not friendly phrases, you hatethe company even if it’s just one person who treat you that way.
Resourcefulness means finding solutions when the solutions aren’t apparent. Keep the customer happy, do not follow company lineapproach if that does not helps the customer.
Customer service representatives companies! When you call to a 01 800 number you want a solution, how many times have you feel that the operator is just...