Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealershiplevel, please contact the Ford Customer Relationship Center.
In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 1-800-392-3673 (FORD) TDD for hearing impaired: 1-800-232-5952 In Caribbean, Central America, Israel and Sub-Saharan Africa: Ford Motor Company Worldwide Direct Market Operations Attention: Owner Relations 1555Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804 E-mail: email@example.com In Canada: Ford Motor Company of Canada, Limited Customer Relationship Centre P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD)
In Puerto Rico and Virgin Islands: Ford Motor Company Caribbean Inc. P.O. Box 11957 Caparra Heights Station San Juan, PR00922-1957 Telephone: (787) 782-5959 Fax: (787) 781-8975 E-mail: firstname.lastname@example.org
In Middle East & North Africa: Ford Middle East & North Africa Customer Relationship Center API World Tower 17th Floor Sheikh Zayed Road Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 E-Mail: email@example.com
Table of Contents
1. INTRODUCTION 2. IMPORTANT INFORMATION YOU SHOULD KNOW IfYou Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL FOCUS Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage What Is Not Covered? 4. IN ADDITION... Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES Quick Reference: Emissions Warranty Coverage Emissions Defect Warranty Coverage 1 2 2 2 2 2 3 3 4 5 5 5 6 7 8 11 11 12 12 13
Emissions Performance Warranty Coverage What Is Covered? What Is Not Covered? 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES Quick Reference:Emissions Warranty Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT LAWS
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Ford Motor Company andyour selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs requirespecial training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Customer Relationship Center at 1-800-392-3673. This booklet explains in detail the warranty coverages that apply to your 2003-modelFocus. If you bought a previously owned 2003-model Focus, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems. Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Company, The American Road, Dearborn, MI 48121) provides the New Vehicle Limited...
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