Tecnologia e informacion
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Publicado: 8 de abril de 2011
Business Process Management
Prentice Hall
FINANCIAL TIMES
In an increasingly competitive world, we believe it’s quality of thinking that will give you the edge – an idea that opens new doors, a technique that solves a problem, or an insight that simply makes sense of it all. The more you know, the smarter and faster you can go. That’s why we work with the best minds in business andfinance to bring cutting-edge thinking and best learning practice to a global market. Under a range of leading imprints, including Financial Times Prentice Hall, we create world-class print publications and electronic products bringing our readers knowledge, skills and understanding which can be applied whether studying or at work. To find out more about our business publications, or tell us about thebooks you’d like to find, you can visit us at www.business-minds.com For other Pearson Education publications, visit www.pearsoned-ema.com
Business Process Management
Integration in a web-enabled environment
MARGARET MAY
Prentice Hall
FINANCIAL TIMES
An imprint of Pearson Education London s New York s Toronto s Sydney s Tokyo s Singapore s Hong Kong New Delhi s Madrid s Paris sAmsterdam s Munich s Milan s Stockholm
s
Cape Town
PEARSON EDUCATION LIMITED Head Office: Edinburgh Gate Harlow CM20 2JE Tel: +44 (0)1279 623623 Fax: +44 (0)1279 431059 London Office: 128 Long Acre London WC2E 9AN Tel: +44 (0)20 7447 2000 Fax: +44 (0)20 7447 2170 Website: www.briefingzone.com
First published in Great Britain in 2003 © Pearson Education Limited 2003 The right of Margaret Mayto be identified as author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988. ISBN 0 273 66108 6 British Library Cataloguing in Publication Data A CIP catalogue record for this book can be obtained from the British Library. All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any formor by any means, electronic, mechanical, photocopying, recording, or otherwise without either the prior written permission of the Publishers or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1P 0LP. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form ofbinding or cover other than that in which it is published, without the prior consent of the Publishers. 10 9 8 7 6 5 4 3 2 1 Typeset by Monolith – www.monolith.uk.com Printed and bound in Great Britain by Ashford Colour Press Ltd, Gosport, Hants. The Publishers’ policy is to use paper manufactured from sustainable forests.
About the author
Margaret May FCMA is a director of a firm of consultingCIMA members, MAP (www.m-a-p.co.uk). MAP specializes in advanced management techniques designed to prepare organizations to change the present and manage the future. Following a career in finance and administration in both the private and public sectors, working for, among others, British Steel, North West Securities (Bank of Scotland), Cheshire Police, Southern Electricity and Bowthorpe Holdings,she moved into general management, running the Thermoplastic Sheet Division of Doeflex plc. She entered consultancy, forming MAP with other CIMA practising members, in the early 1990s and has specialized in the development of process/activity-based techniques, performance management, performance improvement, information management and change management, concentrating particularly on the practicalaspects of implementation. In addition to her consultancy work, Margaret is a regular seminar and conference presenter, visiting university lecturer and a member of CIMA Council since 1994. She currently sits on the CIMA International and Technical Committees. Her recent publications include articles in Management Accounting/Financial Management, Real Finance and Finance Today; a chapter in the...
Prentice Hall
FINANCIAL TIMES
In an increasingly competitive world, we believe it’s quality of thinking that will give you the edge – an idea that opens new doors, a technique that solves a problem, or an insight that simply makes sense of it all. The more you know, the smarter and faster you can go. That’s why we work with the best minds in business andfinance to bring cutting-edge thinking and best learning practice to a global market. Under a range of leading imprints, including Financial Times Prentice Hall, we create world-class print publications and electronic products bringing our readers knowledge, skills and understanding which can be applied whether studying or at work. To find out more about our business publications, or tell us about thebooks you’d like to find, you can visit us at www.business-minds.com For other Pearson Education publications, visit www.pearsoned-ema.com
Business Process Management
Integration in a web-enabled environment
MARGARET MAY
Prentice Hall
FINANCIAL TIMES
An imprint of Pearson Education London s New York s Toronto s Sydney s Tokyo s Singapore s Hong Kong New Delhi s Madrid s Paris sAmsterdam s Munich s Milan s Stockholm
s
Cape Town
PEARSON EDUCATION LIMITED Head Office: Edinburgh Gate Harlow CM20 2JE Tel: +44 (0)1279 623623 Fax: +44 (0)1279 431059 London Office: 128 Long Acre London WC2E 9AN Tel: +44 (0)20 7447 2000 Fax: +44 (0)20 7447 2170 Website: www.briefingzone.com
First published in Great Britain in 2003 © Pearson Education Limited 2003 The right of Margaret Mayto be identified as author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988. ISBN 0 273 66108 6 British Library Cataloguing in Publication Data A CIP catalogue record for this book can be obtained from the British Library. All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any formor by any means, electronic, mechanical, photocopying, recording, or otherwise without either the prior written permission of the Publishers or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1P 0LP. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form ofbinding or cover other than that in which it is published, without the prior consent of the Publishers. 10 9 8 7 6 5 4 3 2 1 Typeset by Monolith – www.monolith.uk.com Printed and bound in Great Britain by Ashford Colour Press Ltd, Gosport, Hants. The Publishers’ policy is to use paper manufactured from sustainable forests.
About the author
Margaret May FCMA is a director of a firm of consultingCIMA members, MAP (www.m-a-p.co.uk). MAP specializes in advanced management techniques designed to prepare organizations to change the present and manage the future. Following a career in finance and administration in both the private and public sectors, working for, among others, British Steel, North West Securities (Bank of Scotland), Cheshire Police, Southern Electricity and Bowthorpe Holdings,she moved into general management, running the Thermoplastic Sheet Division of Doeflex plc. She entered consultancy, forming MAP with other CIMA practising members, in the early 1990s and has specialized in the development of process/activity-based techniques, performance management, performance improvement, information management and change management, concentrating particularly on the practicalaspects of implementation. In addition to her consultancy work, Margaret is a regular seminar and conference presenter, visiting university lecturer and a member of CIMA Council since 1994. She currently sits on the CIMA International and Technical Committees. Her recent publications include articles in Management Accounting/Financial Management, Real Finance and Finance Today; a chapter in the...
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