Telephoning

Negotiation
Union Representative: Thank you for seeing me so soon.
General Manager: That´s ok. What´s the problem?
UR: The employees are very angry because the cafeteria prices have risen by 50%GM: Yes, I see what you mean, but the company has financial problems.
UR: I understand that, but the employees can´t pay those prices.
GM: Don´t worry, we´ll find a solution
UR: We have to solvethis soon. What if you give a fixed menu with few options?
GM: That´s a possibility and it would reduce costs.
What about offering executive menus during the week, with a 5% discount if theemployees pay cash?
UR: Hmm.. I don´t agree. How about a 10 % discount?
GM: Ok, we could arrange that.
UR: So, have we got a deal?
GM: I´ll go ever the offer with the directors and I´ll come back to you.UR: All right. That´s it them. Thank you.

Telephoning
A: Hello, this is Tom Johnson of Ray ban Marketing Director.
B: Hello, this is Mark Smith the European Sales Manager, pleased to meet you.A: Pleased to meet you too. I´d like some information about production last year. Did you meet their target?
B: Yes, we did but we had some problems with the employees.
A: Could you give me a fewdetails?
B: Well, they wanted a rise and they went on strike. Which caused a fall in production?
A: Sorry, could you repeat that please? The line is bad.
B: Yes, I said there was a fall inproductions.
A: What were the total sales?
B: They were twelve percent more than the previous year. That is to say 1.200
A: Let me read that back to you, 1200.
B: That is right
A: So, in the end we had agood year.
B: Yes, we did.
A: Ok, I think that´s everything. That was very helful.
B: Thank you
A: That´s ok, good bye.

Socializing
A: Hi Mrs. Smith. Good to see you.
B: Hello, Mrs. Johnson.Thank you for the invitation.
A: This is a very good restaurant. Here you can have traditional dishes.
B: Oh, that´s nice.
A: Why don´t you try turnovers, our “empanadas”
B: What´s that?
A: Oh...