Tips para auditoria iso 20000

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ISO 9001:2000 Quality Management Systems

TIPS FOR INTERNAL AUDITING

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ISO 9001:2000 TIPS FOR INTERNAL AUDITING
...taking steps to improving your internal auditing.
If you are developing or modifying your internal audit programme for ISO 9001:2000, we offer these tips for auditing tothe standard. But first, what is an audit and why do them? According to ISO 9000, the Fundamentals and Vocabulary standard, an audit is: “A systematic, independent, and documented process, for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled.” In other words, making sure that what is going on in practice is in line with policies,processes and procedures. Audits should be carried out to look for areas for improvement and best practice. They should not be adversarial or confrontational. Internal audits should be formal, planned, and organized. They are conducted in an impartial and objective manner following an agreed scope and procedures. Audits are used to gather facts and determine the degree to which requirements arebeing met. Using the tips in this booklet should help you achieve these audit objectives.

INTERNAL AUDITORS NEED TO BE COMPETENT
ISO 19011 defines an auditor as a person with the competence to conduct an audit. Competence is further defined as the demonstrated ability to apply knowledge and skills. New internal auditors should attend an internal auditor course to learn good practice and how tointerpret and apply ISO 9001:2000 requirements. The internal auditor course explains the concepts and terms of ISO 9001:2000 to ensure consistency in the application of its requirements. (You will need evidence your auditors are qualified, remember to keep records of their training along with their required education, skills, and experience). It is also important to educate all staff about thebenefits of internal auditing and about the significant impact it can have on the organization when used in a positive and constructive manner. If the organizational culture is correct, and management commitment is given to undertake effective internal auditing, the benefits gained are unlimited. Remember, an auditor must be impartial and objective, and cannot audit their own work. INTERNAL AUDITORCOURSES ARE AVAILABLE THROUGH BSI. Please visit www.bsi-emea.com/training or call +44 (0)20 8996 6325 for course locations and dates.

2 BSI Management Systems Tips for Internal Auditing

BSI Management Systems Tips for Internal Auditing 3

REVIEW YOUR INTERNAL AUDIT PROCEDURE
ISO 9001:2000 explains what is required for your internal audit procedure. The standard spells out that the proceduremust define responsibilities and requirements for: • Planning audits • Conducting audits • Reporting results • Maintaining records Prior audit results should be considered when planning the audit programme in addition to considering the status and importance of the areas to be audited, ie: some areas may require greater attention than others depending on how important they are to the organization.As well as meeting the conformity requirements of ISO 9001:2000, much value can be added to an organization by making use of internal audits to gather other valuable information during the audit process. Much can be learned about the overall performance of an organization by simply communicating with people on other issues and ideas. The message is not to simply limit internal audits to...