Training Report

UNIVERSIDADE FEDERAL DE SANTA CATARINA
CENTRO DE COMUNICAÇÃO E EXPRESSÃO
DEPARTAMENTO DE LÍNGUA E LITERATURA ESTRANGEIRAS
LETRAS – SECRETARIADO EXECUTIVO BILÍNGUE






SURVIVING THE STORM:GROWING UP TO BECOME A BILINGUAL EXECUTIVE SECRETARY



TRAINING REPORT

by

PAUL DE PONTBRIAND VIEIRA













UFSC ADVISOR: Profa. Adriana Kuerten Dellagnelo
UFSCASSOCIATE ADVISOR: Profa. Dra. Rosana Denise Koerich
UFSC SUPERVISOR: Profa. Susana Maria Fontes
OFFICE SUPERVISOR: Prof. Dr. Nivaldo Cabral Kuhnen



Florianópolis, February 2007“LIFE IS ALL ABOUT LEARNING.”

SATISH KUMAR


TABLE OF CONTENTS



1.INTRODUCTION…………………………............................................................... 1
2. THE INTERNATIONAL AFFAIRS OFFICE – ESAI…….................................... 2
3. INTERNSHIP ACTIVITIES.………………………….…………….…..…………. 3
3.1 THE STUDENT MOBILITYPROGRAM….…….…………...………..……….. 3
3.1.1. Steps…………..………………………………...…………………..…...… 4
3.1.2. Results of the Student Mobility Program………………………….………. 7
3.1.3. Observations…………..………………………………………...….……… 9
3.2. SECRETARIAL ANDADMINISTRATIVE FUNCTIONS…………..…..……. 10
3.2.1. Making and answering telephone calls……………………………............. 10
3.2.2. Assisting the general public…………..………………………………....… 11
3.2.3. Enrolling and selectingstudents for the Exchange Program.............…..….. 11
3.2.4. Writing and answering e-mails...........……………………………..…..…... 12
3.2.5. Assisting the Executive Secretary and AdministrativeAssistant….…..…... 13
3.2.6. Documents and their administrative functions………………….........….… 13
3.2.6.1. Organizing and controlling the documentation........…………….. 14
3.2.7. Preparing and writing formalletters.…………………………….………… 15
3.2.8. Translating documents…………………………………………………….. 16
3.2.9. Using the University Post Office……...………………………………..…. 16
3.2.10....