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US Games & Multimedia: (425) 637-9308 In the U.S.: (800) 936-5700
CDN Games & Multimedia: (905) 568-3503 In Canada: (800) 668-7975

Help is available from many different sources. Please take the time to read the following so we may direct you to the most appropriate help source for you.

MICROSOFT PRODUCT SUPPORT SERVICES
The services and prices listed here areavailable in the United States and Canada only. Support outside the United States and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

SELF-HELP
Help yourself with Microsoft Personal Online Support—designed specifically for home users and individuals! Go online and get the mostup-to-date answers swiftly and easily. You can use simple self-help tools or search a wide variety of technical information. If you still need help, Personal Online Support provides an easy way to submit support incidents directly to Microsoft via the Web.

Connect to Personal Online Support at: http://support.microsoft.com

ASSISTED SUPPORT
No-Charge Assisted Personal Support
If you acquiredthis product as a stand-alone retail product, you are eligible for unlimited no-charge assisted Personal Support for this product during regular business hours. You can receive no-charge Personal support via the Web or the telephone. When submitting incidents, please be prepared to provide your Product ID ("PID") number.

For Applications, PID is a 20-digit number that you can find by starting agame, clicking the Menu button, and then clicking About.
Paid Assisted Personal Support
If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via the Web on Personal Online Support or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. In the U.S.: $35 U.S. perincident. In Canada: $45 CDN + tax per incident. In the US support hours are 7 days a week 24 hrs a day, including holidays. In Canada the support hours are Monday to Friday 8AM to 11PM, Saturday 10AM to 6PM Eastern time excluding holidays.

Note: If your Microsoft product was preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), or provided by anInternet Service Provider (ISP), and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer, device/system manufacturer, or ISPdirectly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer or check our list of manufacturer phone numbers at http://support.microsoft.com/support/webresponse/pid/oem.asp.

Retail versions of Microsoft software are those stand-alone packaged products purchased at retail stores, mail orderresellers, and online resellers. Microsoft products preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), provided by an Internet Service Provider (ISP), or purchased through a volume licensing program such as Select, Open, or License Packs receive all Microsoft support privileges, excluding no-charge assisted support.

GETTING ASSISTED SUPPORTWhen you contact Product Support Services, you should be at your computer and have the following information at hand:

· The version of your Microsoft product
· The type of hardware, including network hardware, if applicable
· The operating system (e.g., DOS, Windows 95, Windows NT, and so on)
· The exact wording of any informational or error messages that appeared on your screen
· A...