Virtual office

User Manual Version 2.3

Sound Big At Any Size

www.8x8.com | 1.866.879.8647

Table of Contents
Virtual Office Features ...................... 1 Introduction ....................................... 2 Phone Parts Checklist ....................... 2 Installation ......................................... 4 Setting Up the Telephone ................. 5 Voicemail System............................ 10 Calling Features ............................... 13 Extension Manager ......................... 17 Using the Telephone ....................... 17 System Services ............................... 24 System Numbers to Access Phone Features ................................ 26 Limited Warranty ............................ 27 Support ............................................ 27

VirtualOffice Features
• Direct Inward Dial (DID) numbers with any •
desired area code for each extension Unlimited extension to extension dialing anywhere in the world (regardless of the users’ geographic location) Unlimited calling to and from any telephone number in the United States, Canada, or any other 8x8 subscriber anywhere in the world Business class voicemail Auto-attendant (access byextension, name, or company directory) Conference bridge On hold music or messaging Call park/call pick-up Do not disturb (DND) Multiple call appearances on one physical phone/call alternate Local time zone management (phone displays the local time zone of the physical location, local time zone of message received) Call transfer: extension to extension (free) or extension to PSTN (regular 8x8 billing rate)-- 1-step transfer (blind transfer) or 2 -step transfer (transfer with announcement) Automatic call forwarding with selective rules per extension -- on busy -- on no answer -- always -- Internet outage Automatic call forwarding from: -- extension to extension -- extension to PSTN -- PSTN to PSTN Three-way conferencing -- Drop last conference party -- Add party from extension or PSTN phoneCaller-ID and call waiting caller-ID Stutter tone notifications (on call forward, DND, or new voicemail) Distinctive ringing (extension call vs. PSTN call)

• Ring groups • New voicemail notification via email
(alert notification, or with voicemail, audio file attachment) Voicemail forward to another extension Online monthly billing statement (with call logs of all extensions) Optional receptionistconsole software application -- Allows multiple call viewing and handling -- Direct transfer to extension’s voicemail -- Supervised transfers -- Direct status view of extensions status: DND, in-use, idle, out of service Each Virtual Office extension includes a Business ST2118 screen telephone and a Broadband Phone Adapter: BPA 410 -- quality business phone with ergonomic design -- Integratedspeakerphone with onhook dialing and mute -- headsetports (RJ11 & 2.5 mm) -- Date and time display -- Ringer and receiver volume controls -- Pre-programmed “Soft keys” to drive features including: -- voicemail -- DND -- DND off -- Call forward pick up system or extension ringing call -- Phone in-use controls: transfer, hold, conference -- Large 9-line back lit 20 character display -- Ringer and receivervolume controls -- Multi-functional FSK indicator light (for incoming calls, extension in-use, message waiting, and hold) -- Caller ID display (100-name and number memory) -- 200-name and -number directory -- 10-number redial -- Hearing aid compatible (ADA compliant)

•

• • •

• • • • • • • •

•

•

•

•

•

• • •

1

Introduction
Congratulations on the purchase of your8x8 Virtual Office service and new telephone. The phone has been manufactured to meet very high standards for convenient and reliable service. This telephone will operate according to the preloaded scripts. Please use the interactive menu and soft buttons to access features provided by your 8x8 Virtual Office Service.

Phone Parts Checklist
Remember to save your sales receipt in case you ever...