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|Last updated at 14:31 BST, Friday, 23 October 2009|
|Silent phone calls|
|When you pick up a ringing phone and hear silence at the other end, it can be frightening. However, most of these calls are made not by |
|villains but by computers at callcentres. Now in the UK such centres could be fined up to £2m for causing distress. |
|Report|
|It's an annoying thing many households have to tolerate - answering the phone to find nobody on the other end of the line. They are often from|
|acompany's call centre which uses automatic dialling in the hope of selling you something. But if there aren't enough staff on hand to speak,|
|the call into your home stays silent.|
|Industry regulator, Ofcom, says it's a breach of their guidelines for businesses who make persistent unwantedphone calls.  And now those |
|caughtbreaking the law could face fines of £2m. |
|David Hickson,campaigner: 'We don't know how much ofa deterrent it will be. The point is that the action point of Ofcom should be to stop |
|people from making silent calls, not just to penalise them.'|
|Despite previous attempts to solvethis, almost half of the UK still receives silent phone calls. So officials will hope the...