Centro De Convenciones De Miniapolis

CITY OF MINNEAPOLIS CONVENTION CENTER 2010-2014 BUSINESS PLAN

DECEMBER 2010

TABLE OF CONTENTS
WHO ARE WE?
Mission..................................................................................3 Values...................................................................................3 Business line descriptions.....................................................3 Organization chart................................................................4

WHAT DO WE WANT TO ACHIEVE?
Vision ....................................................................................5 Department goals, objectives and measures ........................5 Department measures and targets .......................................8

WHAT RESOURCES ARE WE GOING TO USE?
Workforce Plan.....................................................................9 Finance Plan.......................................................................11 Technology Plan .................................................................17

APPENDIX A: BUSINESS PLANNING PROCESS.....................................20

WHO ARE WE?
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MISSION
We will be the best convention center by providing anexceptional facility, outstanding internal and external customer service, and responsible use of our resources.

VALUES
In addition to the City’s eight core values, the Minneapolis Convention Center values a workplace that is: ♦ Communicative ♦ Safe ♦ Employee-Focused and Client-Centered ♦ Excellence-driven

BUSINESS LINE DESCRIPTIONS ♦
Event Services is responsible for providing an exceptionalproduct through the coordination of both in-house departments and contracted services for these major event activities: Event Services, Event Operations, and Technology Services. These business units work to address the areas of production, set-up, event coordination, and other client needs. Facility Services ensures that sufficient building, safety, and capital resources are available to maintain aworld-class facility for our customers. Proper maintenance, contract management, and capital planning are keys to maintaining a world-class facility. Facility Services coordinates the areas of safety and security, guest services, parking and marshaling operations, building and grounds maintenance, capital project planning and management, as well as custodial operations. Sales and Marketing Servicesprovides the first point of contact for all business. This group is responsible for providing information about the facility, identifying and attracting events, maintaining relationships, and gathering data on how the MCC serves customers. The majority of these services are provided through our partnership with Meet Minneapolis, in coordination with the Convention Center’s Executive ManagementTeam. Business and Employee Services addresses the need for depth and sophistication of the business reporting requirements for our Executive Management Team and stakeholders, as well as responds to employee relations and employee development needs. We recognize that the labor force at the Convention Center must be fully developed, fully utilized, and fully recognized in order to move us to the nextlevel of superior customer service.

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ORGANIZATION CHART

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WHAT DO WE WANT TO ACHIEVE? VISION To be the best convention center, envied for our staff, client partnerships, and community impact.

DEPARTMENT GOALS, OBJECTIVES AND MEASURES
1. 2. 3. 4. 5. MCC is a safe environment for employees and visitors. MCC uses resources efficiently. MCC delivers quality productsand services. MCC has a superior work culture that is employee-focused and client-centered. MCC is recognized as a hospitality asset for the community and region.

GOALS, OBJECTIVES AND MEASURES TABLE
City Goal A Safe Place to Call Home City Strategic Direction Department Goal MCC is a safe environment for employees and visitors. Objective Staff are prepared for emergencies Measure Evacuation...