Enssallos

B410/B420/B430/B440 How to remove Jammed Paper

B410/B420/B430/B440
How to remove Jammed Paper

Rev 1.0 2010-10-20


© Copyright 2010 Oki Data Corporation

B410/B420/B430/B440 How to remove Jammed Paper

CONTENTS
Error Message of Paper Jam (Displayed on LCD panel) .................................................. 3
Clearing Media Jams............................................................................................ 4
INPUT JAM ..................................................................................................... 4
FEED JAM OR EXIT JAM .................................................................................... 4


© Copyright 2010 Oki Data Corporation

B410/B420/B430/B440 How to remove Jammed Paper

Error Message of Paper Jam(Displayed on LCD panel)
CODE #

Operator panel display

372

OPEN REAR COVER
372:PAPER JAM

380

OPEN UPPER COVER
380:PAPER JAM

381

OPEN UPPER COVER
381:PAPER JAM

382

OPEN UPPER COVER
382:PAPER JAM

389

OPEN UPPER COVER
389:PAPER JAM

1. INPUT JAM - paper has failed to leave the selected feed tray
and enter the internal paper path of the printer. A typicalmessage indicates a paper jam and identifies the tray to check.

390

CHECK MP TRAY(B430,B440)
390:PAPER JAM
CHECK MANUAL(B410)
390:PAPER JAM

2. FEED JAM - paper has entered the printer but failed to reach
the exit. A typical message indicates a paper jam and advises
you to open the top cover for access.

391

OPEN UPPER COVER
391:PAPER JAM

392

OPEN UPPER COVER
392:PAPER JAM400

OPEN UPPER COVER
400:PAPER SIZE ERROR

3. EXIT JAM - paper has reached the exit but has failed to exit
completely from the printer. A typical message indicates an exit
jam and advises you to open the top cover for access.


© Copyright 2010 Oki Data Corporation

B410/B420/B430/B440 How to remove Jammed Paper

Clearing Media Jams

FEED JAM OR EXIT JAM

INPUT JAM

1. Removethe tray and clear any misfed sheets as given left page.
2. Press the cover release and open the printer’s top cover.

NOTE
The B430dn model has been illustrated below. The principles are the
same for all models of this printer.

WARNING!
If the printer has been powered on, the fuser area will be hot. This area is
clearly marked. Do not touch it.

1. Remove the paper tray from theprinter.

3. Carefully lift out the image drum, complete with the toner cartridge.
Be careful not to touch or scratch the green drum surface.

2. Remove any crumpled or folded paper.
3. Remove any paper from the underside of the printer.

CAUTION!
Never expose the image drum unit to light for more than 5 minutes. Never
expose the image drum unit to direct sunlight. Always hold the image
drumunit by the ends or from the top. Never touch the surface of the
green drum inside the image drum unit.

4. Remove any jammed sheets from the paper path.

4. Replace the paper tray.
After successful removal of any damaged or misfed paper, the printer
should continue printing.


© Copyright 2010 Oki Data Corporation

B410/B420/B430/B440 How to remove Jammed Paper
5. Re-install theimage drum complete with toner cartridge.

> If the paper is difficult to remove, push the cover in the arrow direction, raise it
and remove the paper.

6. Lower the top cover but do not press down to latch it closed yet. This will protect
the drum from excessive exposure to room lighting, while you check the remaining
area for jammed sheets.
7. Open the rear cover and check for paper in therear path.
> Pull out any paper found in this area.

2

1

9. Open the Multi purpose Tray (Manual Feed Tray for B410d and B410dn).
> Remove any paper that you find, and then close the tray.

> If the paper is low down in this area and difficult to remove, it is probably still
gripped by the fuser. In this case, raise the top cover, reach around and press
down on the fuser pressure...