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Community Management Plan 2010-2012

strengthening

People, Places and Our Foundation

Contents
Setting Direction Message from the Chair of the Board and the Chief Executive Officer About Toronto Community Housing Financial Summary Strategic Focus Areas CMP At-A-Glance Strengthening People Outcomes: Successful Tenancies Economic Development Empowered Tenants Strengthening Places Outcomes:Well-Maintained Buildings Valuable Community Spaces Enhanced Community Safety Sound Investments in Real Estate Assets Strengthening Our Foundation Outcomes: Improved Customer Service Healthy Workplaces Financial Discipline Managed Risk and Effective Governance Better Communications Moving Forward Our Communities Organizational Chart 1 2 4 9 10 11 12 13 16 17 20 21 23 24 26 30 31 33 35 36 37 39 40 41Setting Direction

our vision Toronto Community Housing believes social housing is an essential part of building a great city. We believe neighbourhoods thrive when a mix of people from different backgrounds live together in a place they can call home. Our vision is to contribute to a city where quality, affordable housing is available in vibrant neighbourhoods, where residents are proud of theplace where they live, and where people feel connected to each other and their community. our mission We provide affordable housing, connect tenants to services and opportunities, and work together to build healthy communities. our values Respect – We respect people as individuals and create environments that foster mutual appreciation, compassion and service. Integrity – We are fair, just andtransparent, and our behaviour is consistent with our values. Inclusion – We believe in social justice and benefit from including and considering all people and perspectives. Collaboration – We recognize that everyone’s contribution has value and that we can achieve more when we work together. Excellence – We enjoy our work and always expect the best of ourselves and those around us.

Youth in theDundas/Mabelle neighbourhood organized the planting of 1,000 tulip bulbs in their community garden.

Toronto Community Housing – Community Management Plan 2010-2012

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Message from the Chair of the Board and the Chief Executive Officer
very three years, Toronto Community Housing brings together residents, staff and the community to generate ideas and priorities for our strategic plan. InOctober 2009, more than 1,000 people took part in a total of 10 consultation meetings over four days. Their comments and input have helped us to identify three priority areas that we will address over the next three years: strengthening people, strengthening places and ensuring there is a strong foundation in place for good business practices. This Community Management Plan 20102012 is our roadmap forthe next three years. It builds on our vision, mission and values, and is our commitment to the tenants and communities we serve. The plan sets out the framework for our strategy and priorities, and how we will achieve them. Informing the priorities set out in this plan are the following key commitments to our tenants and the people of Toronto: t Provide quality housing in a good state of repair tIncrease equitable and inclusive life opportunities for tenants

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t Involve and engage tenants on issues that affect their lives t Connect tenants to the civic community, social services and opportunities that assist in building healthy communities t Create partnerships that advance community development t Build organizational capacity to deliver our mandate We will review the plan each year tomake sure we are meeting our objectives, responding to new issues and taking advantage of new opportunities. These reviews will help us to evaluate our performance and report on our achievements. This year’s plan is fully informed through consultations with key stakeholders, and it reflects the choices we have jointly made. The plan is more focused than in previous years. It reflects our...