Sap Reporte Yr09

Dispute Rate Report – YR09N
Functional Specifications







Follow-up modifications:
|Date |Author |Section |Comments |
|15/09/2005 |BWE | |Document Initialisation || | | | |
|12/07/2011 |BLE | |Global Business Rules Review |
| | | |New Table to maintain Item Cat.Relevant for YR09 |
|10/10/2011 |BLE | |Global Report Enhancement => YR09N |

CONTENTS



Dispute Rate Report – YR09N 1


Functional Specifications 1


1. Introduction 4

1.1. Objectives 4
1.2. Processing Diagram 4

2. Selection screen 5

2.1.Selection parameters 5
2.2. Historisation 6

3. Report 8

3.1. Selected parameters 8
3.2. Part 1 : General data 8
3.2.1. Data for the selected period 8
3.2.2. Cumulative data 11
3.3. Part 2 : Billing Document List 11
3.4. Part 3 : SKU Report 12

4. Specific tables 13

4.1. Y951A 13
4.2. YSD_ITM_CAT 17
4.3. Y951B 18




Introduction



1 Objectives


Dispute Rate is animportant Key performance Indicator allowing to assess the Service Quality offered to the Customers over a Period.
This KPI is reported every month to Magnitude.

This Report aims at identifying the Disputes over a certain period, for a given or several sales areas / Customers / Products, etc... When launched for a whole month, the data are historised which enables the system to calculate thesanctioned customer service from the beginning of the year till the mentioned month.



2 Processing Diagram


The processing diagram is the following:


|[pic] |

Program name is YVEXFC02_ALV, it can be launched using transaction code YR09N.Former transaction YR09 is outdated.

Selection screen




1 Selection parameters



[pic]


The main selection parameters are :


• Billing Date : entry obligatory. From …. to … possibility. When a whole month is selected, the report will display the part ‘cumulative data’ (see § 2.2. Historisation)
• Sales Organization : entry obligatory.
•Distribution Channel : entry obligatory
• Division : facultative entry. Possible to enter several divisions.
• Billing type : select the type of return document or credit note you want to display.
• Order Reason : facultative entry. Possible to enter several order reasons for a dedicated focus on a dispute scneario
• Sold to Party : Facultative entry. Possible to enter severalsold-To’s, ranges of sold-To’s,…
• Customer hierarchy : select the hierarchy node (whatever the level)
• Currency : Document Currency. If a conversion shall be performed, it will be done based on Rate ‘M’, at the original Billing Date time.


Further selection parameters which enable to refine the report are available. But when selected, no historisation of the data is done : theinformation ‘year-to-date’ are not displayed. They are :


• Material Code : Facultative entry. Possible to enter one or several SAP material numbers, ranges of SAP material numbers.
• Product Hierarchy : Facultative entry. Possible to enter a signature or signature + brand or signature + brand + sub-brand,…
• Partners: Facultative entry. You can select two different partner...