Sla Cisco

CISCO IOS IP SERVICE LEVEL AGREEMENTS (IP SLAs) OVERVIEW

ERNEST MIKULIC NETWORK MANAGEMENT TECHNOLOGY GROUP April 2006
Cisco IOS IP SLAs, Overview, 4/06

© 2006 Cisco Systems, Inc. All rights reserved.

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Cisco IOS IP Service Level Agreements Presentation Agenda
• Overview • Business Drivers • Benefits • Cisco IOS IP SLAs for VoIP • Cisco IOS IP SLAs for MPLS • Cisco IOS IP SLAsRoadmap • Partners

Cisco IOS IP SLAs

© 2006 Cisco Systems, Inc. All rights reserved.

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Service Level Agreements (SLA) and Service Delivery
SLAs Are Becoming an Integral Part of Service Delivery
• Businesses are relying on them for mission critical applications (voice, video, SAP…) • SLA is the cornerstone of carriers’ differentiated service offerings

Enterprise Network
Cisco IOS IPSLAs

Service Provider Network

Enterprise Network
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© 2006 Cisco Systems, Inc. All rights reserved.

Leverage Cisco IOS Software for SLAs
• Cisco solution that assures IP service levels, proactively verifies network operation, and accurately measures network performance
Comprehensive hardware support Committed Cisco partner support Cisco IOS Software, the world’s leading networkinfrastructure software Enterprise and Small/Medium Business Understand Network Performance and Ease Deployment
Access

Service Providers Measure and Provide SLAs
Service Provider Core

Verify Service Levels Verify Outsourced SLAs
Enterprise Premise Edge Service Provider Aggregation Edge

Enterprise Backbone

Cisco IOS Software
Cisco IOS IP SLAs © 2006 Cisco Systems, Inc. All rightsreserved.

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Cisco IOS IP SLA Uses and Metrics
*DATA TRAFFIC *VoIP • Minimize delay, packet loss, jitter *SERVICE LEVEL AGREEMENT • Measure delay, packet loss, jitter • One-way *AVAILABILITY • Connectivity testing RTP • Minimize delay, packet loss

Cisco IOS IP SLAs

REQUIREMENT IP SLA MEASURMENT

• Minimize delay, packet loss • Verify Quality of Service (QoS)

• • • •

Jitter Packetloss Latency per QoS

• • • •

Jitter Packet loss Latency MOS Voice Quality Score

• • • • •

Jitter Packet loss Latency One-way Enhanced accuracy • NTP

• Connectivity tests to IP devices

• Jitter • Packet loss • Latency

* Currently Available

© 2006 Cisco Systems, Inc. All rights reserved.

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The Need for IP-Based Service Levels
PROBLEM
40% of companies delay launchingnew applications due to network performance concerns2 59% of companies simply add bandwidth to ensure application efficiency2 55% of companies only identify some of their network traffic2 Cost of application downtime and degradation is $13,000 per minute for an ERP application3
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RESULT
Reduced business productivity Increased network costs Reduced understanding of network behavior Lowerednetwork performance can be costly

2003 Infonetics Research Study “Cost of Enterprise Downtime” www.infonetics.com/services/green.shtml?2004/service.provider.and.user.plans.shtml 2 2003 Network World Application Performance Market Study www.nwfusion.com 3 Forrester Research www.forrester.com
Cisco IOS IP SLAs © 2006 Cisco Systems, Inc. All rights reserved.

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Cisco IOS IP SLAs BenefitsOPTIMIZED APPLICATIONS & SERVICES • Performance visibility • Prove service levels • Enhance Customer satisfaction • Enhance acceptance of businesscritical services REDUCED TOTAL COST OF OWNERSHIP AND OpEx • Reduce deployment time • Lower mean time to restore and downtime • Proactive identification of issues enforces higher reliability

Continuous Predictable Reliable

Measurements and MetricsAutomated Intelligence Proactive

Cisco IOS IP SLAs

© 2006 Cisco Systems, Inc. All rights reserved.

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IOS IP SLAs Operational Benefits
• Already available in IOS today • Dedicated costly network probes not required • Per-use licenses not required • IP SLA Responder (only) included as part of IOS IP Base Feature Set • IP SLA Sender and Responder included as part of all IOS Feature Sets...