T6Ecnico

LGTOOL
USER
MANUAL


Part II
Using Service Area

rev. 1.1







www.lgtool.net

Accessing Service Area

At LGTOOL we aim to provide the highest quality support to all ourcustomers.

Our Service Area also known as a private support zone acts as a central point for downloading firmware and NVM files for supported phone models. We also plan to introduce new functionality toour service area allowing the management of your LGTOOL credits similar to SETOOL logs.

To access the Service Area click the Go to support button on the Support tab of the LGTOOL application (fig.1.1).

[pic]
Figure 1.1 Support tab in the LGTOOL software

Clicking the button will launch a web browser with the service area homepage. If you are not able to see the service area, please makesure you are connected to the Internet.

NOTE: We recommend using Firefox 7 or newer for best speed and compatibility. You can download latest Firefox from http://www.mozilla.comRegistration of Your Account (LGtool card)

The first thing you should do after you have accessed the service area for the first time is to register your account. If your LGTOOL has not yet beenregistered you will see the message (fig. 1.2).

[pic]Figure 1.2 Service area homepage showing an inactive account message


After clicking the Register now button you will be taken to the profile page(figure 1.3).


[pic]
Figure 1.3 Profile page

Please make sure you fill all the form fields and that the information you have entered is correct. You have to provide a valid email address, asthis will be used to register your account.

After the form has been submitted you will receive an email containing the confirmation link, click this link to finish your account registration.

If youdon’t receive email in a few minutes please check your Spam or Junk mail folder to see if the email can be found there. If this doesn’t help try clicking the Register Now button again or follow the...