Assessments

Communication at workplace

Collecting information from appropriate sources

Knowledge of one's workplace responsibilities can be obtained from a variety of sources.

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To obtain,understand and clarify workplace procedures an employee can:
• use the above sources to gain an outline of workplace responsibilities
• consult with appropriate personnel
• draw on theiractive listening skills
ask open and closed questions.
Communication process and equipment

Communication process/cycle

The communication process is a four part process.

The sender sends amessage to the receiver who provides feedback to the sender.

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Communication equipment
There is a variety of equipment to be used for communication.
Communication equipment can include:• facsimile (fax) machines
• information technology components including hardware, software and communication packages
• keyboard equipment including mouse, touchpad, keyboard
•network systems
• pens, pencils
• telephones.

Types of communication

There are four types of communication:

1.Visual Communication
2. Written Communication
3. Verbal Communication4. Non-Verbal Communication

There are many negative consequences that may occur as a direct result of communication challenges within a business. Examples of these consequences include decreasedproductivity, misunderstandings with regards to policies and procedures within the workplace, as well as employee dissatisfaction. Naturally, all of these consequences could result in lower profitsand high rates of employee turnover. In this guide, you will be introduced to the four types workplace communication that are absolutely essential to the success and efficiency of your business.What is communication?



Before developing an understanding of the four types of communication that are vital to the workplace, it is important to gain an understanding of communication. Many...