Beach Club

Associate:
Manager:
Disciplinary Action:
Corrective Action:
Start Date:
End Date:

Coach Date:


WEEK | Metric |
19-2012 | |
20-2012 | |
21-2012 | |
22-2012 | |As we discussed, we’ve defined the following objectives for you to meet and maintain over the next 4 weeks to improve your performance.

Objective/Goal | Performance |
Follow up with thecustomers in a timely manner, as you originally agreed on. | If you need to follow up on a customer case, double check that the phone or contact information that we have is updated. Use outlook to supportyour follow up process. |
Continue practicing KC research to become a self-sufficient researcher to gain confidence. | Become more proficient researching in KC. Use KC before asking for informationand as well to make sure right information is been provided. Bookmark the KC articles that are recurrent for quick access. |
Use hold for only 2 minutes at a time. | If you required asking for helpand you don’t' have an answer 2 min, refresh the customer and arrange a follow up for a later time. |

WW24 - <3.7%WW25 - <3.3%WW26 - <3.0%WW27 - <2.7% | Your metrics has beenconsistently on the rise for the last 4 weeks. Your metrics goals for the next 4 weeks will gradually take you down to the Tier II EDR goal of 2.7%, |

To help you improve your performance, we will aid youwith the following activities:
 
* Data Mining Session
* Shadowing Sessions
* Reverse Shadowing Sessions
* Weekly 1:1 with a Lead

While I’m willing to provide assistance inhelping you improve your performance, it is important for you to understand that the responsibility for bringing your performance up to an acceptable level rests with you. We will review your progress on aweekly basis.

Any further performance incidents may result in further action, up to and including termination of employment. A copy of this document will be placed in your personnel file.

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