Metodología de sistemas blandos

Practice of Soft Systems Methodology based on Knowledge Creation Theory
Taketoshi Yoshida Japan Advanced Institute of Science and Technology

Contents
Part I. Case Study - SSM Introduction ofUse Case Diagram
1. Logical Analysis 2. Cultural Analysis Combined Analysis

Part II. Introduction of Organizational Knowledge Creation Theory and Relations with SSM
Exploration/LearningOrganizational Knowledge Creation

Part I Case study - SSM Introduction of Use Case Diagram

Soft Systems Methodology
Perceived Real-world Problem situation Tasks, Issues Rich Picture

Models ofrelevant
Purposeful activity Systems each based on a declared world-view

Root Definition

Exploration and Conceptual ModelSYSTEMS THINKING Learning Processes
comparison/ exploration

Action toimprove

Accommodations which enable

Rich Picture
Accomplish management objectives Customers Realize customer satisfaction wish to form an alliance supplier wish to realize customer satisfactionwish to reduce cost know competitors know innovations Survival of companies in the group Rationalizati on of daily operations Reduce inventory Reduce cost correspond destructive prices

Respectculture/climate Gain profit Reduce shortage of merchandise Realize customer satisfaction

The item IDs and JUSCO primary EDI data formats are POS data have order information different between beengathered. bill information these companies。 POS data have payment information not been utilized. middle range strategies of the group location revolution selling revolution information revolution pricerevolution

Root Definition
JUSCO owned system to minimize the cost by achieving the efficiency of daily operations between JUSCO and KAO in order to respond to price destruction.
C: JUSCO, KAO A:JUSCO, KAO T: The current cost The minimized cost W: It is possible to minimize the cost by achieving the efficiency of daily operations between JUSCO and KAO. Moreover, JUSCO and KAO can respond to the...