Pensamiento Estadistico

available from ASQ Quality Press !uality Audit Handbook, Second Edition ~ussell, editing director E:ssentials and Productiviry Improvement: A Manufacturin8 >ach un A. Levinson and Frank Tumbelty'itlg Work Processes Ie Galloway

Cause Analysis: Simplified Tools and Techn iques Anderson

tical Procedures f or Machine alld Process Qualification, Edition . Dietrich and Alfred Schulze fica!Quality Conrrol Using Excel (with Software) 1 M. Zimmerman and Marjori e Icenogle ertified Quality Manager Handbook JuaIity Managemen t Division

IMPROVING
PERFORMANCE
THROUGH
STATISTICALTHINKING

G ALEN D ONALD ROGER

y Problem Solving I F. Smith
uest a complimentary catalog of ASQ Quality Press publications, 0-248-1946 or visit our Website at qualitypress .asq.org.

C. BRITZ
W.EMERLING

W.
HOERL


LYNNE B, HARE
STUA RT J . JANIS
JANIC E E. SHADE

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ASQ Quality Press Milwaukee, Wisconsin

(mpro \C. ill g PerformGllce ThrouRh Statistical ThinkingLmproving performance througb statisLical Lhinking / Galen C. Britz ... [cLa!. ]. p. cm.
Includes index.
ISBN 0-87894-677­ I. lnduslrial management-Statistical melhods. 2. Industrialmanagement-StuListicaI methods--Case studies. I. Brit7 , Galen c.,

FOREWORD
Today's business is extremely complex and dynamiC. Mergers. downsizing, and acquisitions are commonplace. Companies must quicklyunderstand their ever-changing environments through the use of data and information or face a dismal future. But how do we collect data and information? There are many texts written on Total QualityManagement (TQM), Continuous Improvement eCr) and statistics. The tools and techniques they describe are imperative to understanding data in the business environment. However, knowledge of these toolsalone may not produce a true picture of business health. Descriptions and dis­ cussions of any qualitative or quantitative tool must not over­ shadow the fundamental concepts involved in applying the...