ITEMS | PRIORITY | DURATION | RESPONSIBLE | KPI OUTCOME | OBJECTIVES |
OHS | RECYCLING
NATURE AND WATER | 1 YEAR | Ohs manager | government andenvironmental nature of australia | Reduce co2 emissions |
TRAINING EMPLOYEES | maintenance and disposal of stores | 1 year | responsible for human resources | Aura’s company(humanresources) | Make responsible All team |
JOBS DESCRIPTION | recycle old furniture stores.
control electricity consumption (light, heating and air conditioning) | 1 year | Shop’ssupervisor | Aura’s general manager. | Let to know to all tem how important is for our company the environmental care |
The focus of the marketing concept is thehospitality operation's clientele. All aspects of the entire operation should be aimed at satisfying these individuals. The purpose of using an internal marketing information system is tosolicit opinions and comments from the current clientele. This can be done in a number of ways, such as having the manager talk with a few of the customers or having service personnelcheck with the customers. One method used frequently is the comment card. These cards are placed in guest rooms or are provided to the guest upon checkout or when they have finished ameal in a restaurant. The purpose is to solicit their opinions and comments concerning the operation's quality. All three internal sources of marketing information are very valuable.Together they can provide a great deal of useful information with which to make decisions. Historically, hospitality managers have failed to use these sources to maximal advantage, butthe current competitive situation in the hospitalitY industry dictates that all sources of information be used to gain a competitive advantage and to earn maximal financial rewards.
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