VCHBFGH

Friday 25
W.B Unit 2
Book 25-26
G.I.U. Unit 75,82,83
Book of Grammar
Grammar in use"

Unit 3 Etiquette
Bad manners at work
Keynotes
Etiquette in the name we give to the rules for being polite in a social group. Business etiquette is important for people who often have to make new contacts and build relationships in their work. Politeness can also help to improve the workingenvironment for people in the same office. Some cultures and situations are formal, which means that we have to follow rules; other cultures and situations are more informal.
Politeness at work
1 Discuss these example of bad manners. Which ones do you think are especially? Why?
-arriving late for a meeting
-ignoring people when you meet them
-shouting an order at someone
-not apologising if you offendsomeone
-being rude to people who offer to help you
-using bad language
2 What other examples of good or bad manners can you think of?
Work in small groups and make two lists. Then compare your lists with other groups. Do you all have the same opinions about politeness?
1 Janet Stubbs, a professor of communication, talks about politeness in the workplace .
Listen to part one and completewhat she says.
Politeness is about showing ----- for others.
It means thinking about other people's ---.
Listen to part two and answer the questions.
1 Who are we usually polite to in a business environment? Give two examples.
2 Why is it better if managers show respect for their workers?
3 Complete the extracts with words from the box. Then listen to part two again and check.
hierarchyrules
status
subordinates
1 In formal situations, it is a good idea to follow standard ---- when making new contacts.
2 Politeness is often linked to --- .
3 We are more polite to people who are above us in the organisational ---
Read the article on the opposite page and find six examples of bad manners. Which three examples of bad manners is the company in the article trying to stop?2 Read the article again and answer the following questions.
What reason do office workers give for their bad manners?
Why is it impolite to answer a mobile phone during a meerting?
Are people today more polite than they were 20 years ago?
What are some organisations doing to improve workers' manners?
What are the benefits of avoiding bad manners at work?

Office workers "admit beingrude"
MOST office workers say they are rude or bad - mannered at work. Two out of three workers regularly arrive late for meetings, most ignore emails and three out of four use bad language. In a survey of 1,000 workers, two - thirds say that pressure of work is the reason for their bad manners.
Other common examples of bad office etiquette include ignoring colleagues and answering mobile phonecalls during meetings. Using mobile phones in meetings is impolite and distracts others, research by the University of Surrey shows. If you respond to a call when speaking to somebody, it means that the phone call is more important than the person, the survey said. If you answer a call during a meeting, it could mean that you think the meeting is not important.
Mr Jacobs, managing director ofOffice Angels , a recruitment firm, says it easy for people to forget their manners in the working environment, which is often very informal and very busy. Workers can forget proper etiquette such as introducing people at meetings,and this is often bad for working relationships.
Psychologist Dr Colin Gill believes that people are not as polite as they were twenty years ago.
He said: "Courtesy isno longer something that is so much respected in our society". People think it is "stuffy to be polite or formal".
Now some organisations are actually investing money in training their junior managers to be polite.
Office Angels is encouraging people to arrive on time for meetings, turn off mobile phones and avoid bad language. "Avoiding bad manners at work is such a simple thing to do, "Mr...