yoyo

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Dirección y Organización 49 (2013) 5-16

www.revistadyo.com

Análisis de requerimientos funcionales para el desarrollo de un ERP adaptado a la gestión
de la logística inversa
Analysis of functional requirements for developing a tailored ERP to manage reverse logistics
Raúl F. Oltra-Badenes 1, Hermenegildo Gil-Gómez 1, Rosana Bellver-López 2 y Sabina Asensio-Cuesta 3
1

Dpto. deOrganización de Empresas. Universitat Politècnica de València. España. 2 Dpto. de Informática de Sistemas y Computadores. Universitat
Politècnica de València. España. 3 Dpto. de Proyectos de Ingeniería. Universitat Politècnica de València. España.
rauloltra@gmail.com, hgil@ai2.upv.es, rbellver@gmail.es, sasensio@dpi.upv.es

Fecha de recepción: 12-12-2011
Fecha de aceptación: 10-04-2012
Resumen:En el entorno empresarial actual, diferentes factores hacen que cada vez sea más impor tante el retorno y recuperación de productos, con el objetivo de recuperar valor y aumentar la rentabilidad de la empresa. En este entorno, la logística inversa (LI) cobra una impor tancia cada vez mayor, siendo por tanto fundamental su correcta gestión mediante sistemas de Información (SI) adecuados. Sinembargo, los SI actuales están desarrollados en base a los procesos de la logística tradicional, sin
contemplar las características específicas de la LI. En este trabajo se analizan los requerimientos derivados de la gestión de la LI,
con el objetivo de servir de guía para el desarrollo de un SI adecuado para la LI.
Palabras clave: logística inversa, recuperación de producto, recuperación de valor,sistemas de información, ERP.
Abstract: Nowadays, there are different economic, marketing and legislative guidelines that compel companies to collect and recover their products after using them. This is making Reverse Logistics (RL) to become increasingly impor tant. One of the characteristic activities of RL is "Recovered Product Management". This kind of management does not exist in ForwardLogistics (FL)
and consequently, RL management differs from the traditional concept of logistics management. As a result, it´s not possible to
transfer models and traditional concepts of FL to RL, and it is therefore necessary to establish new concepts and models for management.
Therefore, RL management involves some par ticular processes which are different from those in traditional logisticsmanagement.
Thus, the management of Information Systems (IS) must also incorporate a number of specific requirements. However, current SI,
are neither developed nor adapted to those specific requirements.
In the present business environment, where information is a key factor for competitiveness, IS should be able to manage all business processes, including RL specific ones. Integrating allmanagement processes with an IS allows company managers to get the
information they need in order to take the right decisions at the right times, thus increasing the productivity and the results of the
company.
Currently, Enterprise Resources Planning (ERP) are the reference solution in IS worldwide. Thus the present study assumes that
the analysis of RL requirements for IS must be done from theviewpoint of the ERP.This work focuses on this line of research,
analyzing the requirements that RL creates for IS, as a first step in the development of an appropriate IS for their management.
This paper presents the implications that management of RL has for ERP, with the goal of providing developers of these systems
an overview of the needs that RL management entails. One of the findings is thatthere is a need for ERP to address some specific RL requirements which are described in the paper. They arise as a consequence of par ticularities involved in RL processes such
as disassembly and remanufacturing, calculation of forecasts, cost management and transpor tation planning.
The development of such requests should be addressed from a global perspective, since they all interact with...