Brenda

UNIT ONE
UNIT ONE

*Social practice of the language: Understand and express information related to good and services.
*Environment: Familiar and community.
*Specific competency: Express oralcomplains about a health service.
* Contents:
Doing with the language:
Listen and express oral complains about a health service, bad service in a hotel or restaurant, bus services.

Complains IN Arestaurant
Complains IN A restaurant

Client: Hello, Good morning.
Client: Waiter, Can I speak to the manager?
Waiter: Yes, in a moment; please.
Manager: Yes, sir, what can I do for you?Client: I have a complaint, there is a fly in my soup, and besides that is cold, and spicy how come in this a restaurant like this.
Manager: I am very sorry, it won’t happen again and you will have anotherdish for free.

conversation number two
conversation number two

Seller: Good Morning miss, May I help you?
Client: Good morning sir.
Client: I have a complaint.
Seller: What can I do foryou?
Client: Last weekend, I was here at your store and I didn’t got the correct attention and beside that your check gave me the wrong t. shirt size.
Seller: I’m very sorry, but next time you aregoing to get a discount of 10% your buy.

complaints at the hospital
complaints at the hospital

The last Saturday I went to the dentist because I had a terrible toothache, when I arrived to thedoctor’s office he was not where and I sid to the secretary:
I: Excuse me, Can I see the doctor?
Secretary: The doctor isn’t here; he will not come to work today.
I: But today I have an appointmentat 4:00 o’clock I have a terrible toothache and I will write a complaint to the hospital’s owner.
At the reception.
I: Excuse me; can I speak with the hospital’s owner?
Receptionist: What is thereason?
I: I need to make I had an appointment at 4:00 o’clock and the doctor show up.
Receptionist: What a terrible mistake, please accept my excuse and you will have a free appointment with another...