Calidad

Joseph M. Juran

He was born on December 24, 1904 in the city of Braila, Romania, and moved to the United States in 1912. A graduate in engineering and law, rose to fill the positions of quality manager at Western Electric Company, was a government official and professor of engineering at the University of New York before starting the career consultant in 1950.

It is considered one of themanagers of the quality revolution in Japan, where since 1954 he lectured and advised companies. However, Juran believes that the primary responsibility for the quality revolution in Japan have their own operations managers and Japanese specialists. In 1979, he founded the Juran Institute, where we hold training seminars and published papers on the subject.

In 1984 the Japanese emperor rewardshim with the order Hiri Hito sacred treasure. Finally, after a triumphant lecture series in 1993 and 1994, the tour "The Last World", he suspended all recent publication, to pursue writing projects and spend time with their family obligations.

Juran believes that quality is two different concepts, but related:

- One way quality is geared to income, and consists of those product featuresthat meet consumer needs and, as a result of that produce income. In this sense, better quality usually costs more.

- A second way would be aimed at quality and cost would be in the absence of faults and short comings. In this sense, better quality usually costs less.




Kaoru Ishikawa

Born in Japan in 1915 and graduated from the Department of Engineering, University of Tokyo, in1939 where he earned a degree in applied chemistry. He earned his doctorate in engineering at the university and was promoted to professor in 1960. After the war, became engaged in early efforts to promote quality JUSE. He later became president of the Musashi Institute of Technology. Until his death in 1989, Dr. Ishikawa was the most important figure in Japan when it comes to quality control. He wasthe first to use the concept of Total Quality Management, and developed the "seven tools" considered that any worker could use. He thought that this thesis differed from the others, who left the quality life even received the Deming Prize and the second order of the sacred treasure, a very high honor of the Japanese government. Ishikawa was interested in changing the way people think about theirwork. For him, the quality was always a constant process that could be taken a step further. Today is known as one of the most famous world class gurus.

The Philosophy of Quality Ishikawa

1. Quality begins and ends with education.
2. A first step towards quality is to know the requirements of the consumer.
3. The ideal conditions for quality control inspection are when no longer needed.4. Delete the root cause and not the symptoms.
5. Quality control is the responsibility of all workers and all divisions.
6. Do not confuse the means with the objectives
7. Prioritize quality and fix their profit expectations in the long run.
8. Marketing is the input and the output of the quality
9. The address must not react negatively when the facts are presented by subordinates.
10.Ninety-nine percent of a company's problems can be solved using the seven tools of quality control.
11. The information is not broadcast false information, for example, set an average standard deviation without communicating.


Philip B. Crosby
Born in Wheeling, West Virginia on June 18, 1926. Graduated in pediatrics (the profession of his father), decided that the race was not to his liking.Philip Crosby's career began in a manufacturing facility online, where he decided that his goal would be to teach management in preventing problems which would be more profitable to be good at solving them. In 1952 he became coach reliable for Crosley Corporation of Richmond, Indiana. He later worked for Martin Corporation, from 1957 to 1965. Crosby was in charge of the quality in the Pershing...