Drs Process
Páginas: 7 (1666 palabras)
Publicado: 8 de agosto de 2011
TaBle of Contents- English
1.0 Purpose 2
2.0 Scope 2
3.0 Out of Scope 2
4.0 Procedure.………………………………………………………………………………………………..2
4.0 Responsibility 4
Revision History 5
Proprietary Notice
1. Purpose
o Define Action Plans for each team, regarding use and handling of Special documents in
DRS Over 120.
o Commitment to respond and resolve within 30days the DRS, according to the Dispute
Special Action Process.
o Standardize criteria in creating problems for these Special cases, which are by their aging
through the use of the DRS tool.
o Provide guidelines for communication and visibility between Order Management and
Collections.
2. Scope
o Provide visibility off all documents withaging Over120 to Order Management, using DRS
tool for their respective action.
o Collector communication with Sales when no action by Order Management group is
required.
3. Out of Scope:
o Normal DRS assigned to a specific tower (Value, VDO, CCSS and CO) with their
respective weekly monitoring and escalations by the Resolver.
o Payment’s Applications.4. Procedure
o All the DRS may distribute to the Owner H-PARTBR02-Special Action, with 120-Invalid Dispute Reason Code, with full comment of information or supports that is required and use the status Distributed.
o Distribution Example:
o The Deadline for Order Management is 30 days to provide all the information and supports that collections need to know the document’s statuswith the customer.
o If OM doesn’t have the requested information or support, shall be to canceled the document as follow:
▪ Under $30K: The DRS will be placed by the Resolver on the Latin America Small Disputed Write-offs Report at the end of 30 days.
▪ Over $30K: The DRS will be placed by the Resolver on the Disputed Request Write-Off report and presented in meeting of Dealsin Dispute (DID) with Projected status to impact the next month.
o When the document is entered by the Resolver in the files, the analyst proceed with the print collection package for the Write off and later sent the PDF as a backup to Omar Arias.
5. Responsibility
1. Collectors
▪ Open the DRS correctly with the owner H-PARTBR02-Special Action.
▪ Use theReason Code 120- Invalid Dispute and Distributed status for follow-up.
▪ Place the Resolver as indicated by the DRT Matriz.
▪ In the Extended Fields tab for the NOMBRE DEL PROPIETARIO: name of the invoice administrator (Last name, Name). Ej: Tinti, Luciano.
[pic]
▪ In the Extended Fields Tab for the ESCALATION: Product Line (PL).
[pic]▪ Place the full comment that is required to collect the document (Invoice copy, POD, proof of delivery, contact information, etc).
▪ When receive all the document information and support, the analyst should contact the customer to request the payment status.
▪ Please, In case of doubt or question consult to the Dispute Resolution Team (DRT) before saving the DRS in theSystem.
2. Order Management
▪ Review, document and provide all requested information and support in the DRS open to owner H-PARTBR02-Special Action before the 30 days specified.
▪ Change to Collectable status when all requested information and supports is send to the analyst or when generate a Credit note in the system.
Revision History
TaBELA DE ConteÚDOS-Portugués
5.0 OBJETIVO 7
6.0 ALCANCE 7
7.0 FORA DO ALCANCE 7
8.0 ProcedIMENTO…………………………………………………………………………………………..7
9.0 ResponsibiliDADE 9
Revision History 10
Proprietary Notice
6. Objetivo
o Definir os planos de ação para cada equipe, com respeito ao uso e tratamento dos
documentos especiais do DRS que apresentam um aging antigo Over 120 .
o...
1.0 Purpose 2
2.0 Scope 2
3.0 Out of Scope 2
4.0 Procedure.………………………………………………………………………………………………..2
4.0 Responsibility 4
Revision History 5
Proprietary Notice
1. Purpose
o Define Action Plans for each team, regarding use and handling of Special documents in
DRS Over 120.
o Commitment to respond and resolve within 30days the DRS, according to the Dispute
Special Action Process.
o Standardize criteria in creating problems for these Special cases, which are by their aging
through the use of the DRS tool.
o Provide guidelines for communication and visibility between Order Management and
Collections.
2. Scope
o Provide visibility off all documents withaging Over120 to Order Management, using DRS
tool for their respective action.
o Collector communication with Sales when no action by Order Management group is
required.
3. Out of Scope:
o Normal DRS assigned to a specific tower (Value, VDO, CCSS and CO) with their
respective weekly monitoring and escalations by the Resolver.
o Payment’s Applications.4. Procedure
o All the DRS may distribute to the Owner H-PARTBR02-Special Action, with 120-Invalid Dispute Reason Code, with full comment of information or supports that is required and use the status Distributed.
o Distribution Example:
o The Deadline for Order Management is 30 days to provide all the information and supports that collections need to know the document’s statuswith the customer.
o If OM doesn’t have the requested information or support, shall be to canceled the document as follow:
▪ Under $30K: The DRS will be placed by the Resolver on the Latin America Small Disputed Write-offs Report at the end of 30 days.
▪ Over $30K: The DRS will be placed by the Resolver on the Disputed Request Write-Off report and presented in meeting of Dealsin Dispute (DID) with Projected status to impact the next month.
o When the document is entered by the Resolver in the files, the analyst proceed with the print collection package for the Write off and later sent the PDF as a backup to Omar Arias.
5. Responsibility
1. Collectors
▪ Open the DRS correctly with the owner H-PARTBR02-Special Action.
▪ Use theReason Code 120- Invalid Dispute and Distributed status for follow-up.
▪ Place the Resolver as indicated by the DRT Matriz.
▪ In the Extended Fields tab for the NOMBRE DEL PROPIETARIO: name of the invoice administrator (Last name, Name). Ej: Tinti, Luciano.
[pic]
▪ In the Extended Fields Tab for the ESCALATION: Product Line (PL).
[pic]▪ Place the full comment that is required to collect the document (Invoice copy, POD, proof of delivery, contact information, etc).
▪ When receive all the document information and support, the analyst should contact the customer to request the payment status.
▪ Please, In case of doubt or question consult to the Dispute Resolution Team (DRT) before saving the DRS in theSystem.
2. Order Management
▪ Review, document and provide all requested information and support in the DRS open to owner H-PARTBR02-Special Action before the 30 days specified.
▪ Change to Collectable status when all requested information and supports is send to the analyst or when generate a Credit note in the system.
Revision History
TaBELA DE ConteÚDOS-Portugués
5.0 OBJETIVO 7
6.0 ALCANCE 7
7.0 FORA DO ALCANCE 7
8.0 ProcedIMENTO…………………………………………………………………………………………..7
9.0 ResponsibiliDADE 9
Revision History 10
Proprietary Notice
6. Objetivo
o Definir os planos de ação para cada equipe, com respeito ao uso e tratamento dos
documentos especiais do DRS que apresentam um aging antigo Over 120 .
o...
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