Entrevistas Con Doctores

Me:I want to know about an offer
Pavan:Hello, my name is Pavan. I'll be glad to help you today.
Me:hi
About a month ago I bought a computer and amazon cancelled my order
the number of the order was #102-2054033-6370660
And that computer came with an xbox and I want to know if you are sending me the xbox now that I bought another laptop
Pavan:I'm sorry ana, that offer was on selected itemsand this item is not eligible for the promotionn.
Me:but the promotion was any computer over 699 dollars and this computer is 718
dollas
dollars
Pavan:I'm sorry for ana this promotion was only for selected items.
Me:and in order to send me that xbox can you tell me the laptops that I can choose
Because that was your problem and not mine
Pavan:I see that this item promotion is no longeravailable .
Me:As a company that respect the costumers you can respect that promotion
I Know that that promotion is no longer available
Pavan:I'm sorry ana since this promotion is no longer available we are unable to honor it.
Me:that is why am telling you that that order was placed about a month ago and when it was supposed to arrive amazon cancelled my order and I talked to someone in thecompany and told me that when I bought another computer you will send me the X box
Pavan:I'll be back in a moment.
Me:ok
Pavan:Thanks for waiting.
Please provide me your phone number, I will arrange a call form our customer service.
Me:you welcome
am in mexico
Pavan:I'm sorry we can only make calls to U.S addresses.
Me:I know
Pavan:I see that you were asked to place the order for the qualifyingitem but you have placed the item which is not eligible for this promotion ana.
Me:The item is no longer available that is why i choose another item
The laptop was an Acer Timline x 5830tg-6402
Pavan:.I'm so sorry, but we can't offer any additional insight or action on this matter ana.
Me:the order number was #102-2054033-6370660
And why the other guy told me you can send me the x boxCan you check the conversations I had with that guy?
His name is
Srinivas S
Pavan:Yes, I've already check it ana .
He might have thought that this promotion would be active when you will place the new order.
But it got expired.
This promotion was active still September 24, 2011.
Me:I don't think so because when I talked to
Srinivas, he konw that the promotion was over
And why he told methat I can wait and rebought the laptop that I wannted
when it became available
Pavan:I understand your concern in this regard ana.
Me:And?
what am I going to do?
Pavan:I'm unable to help you in this regard ana.
Me:well in that case you have the error for cancelling my order
And I don't know how you going to do to find the computer I want
Pavan:As of now, we are not offering thispromotion on our website.
Me:As a responsable company you need to gave me what I bought
I know that Srinivas told me the promotion will be respected
Pavan:If this promotion is available in near future , please place a new order and you can return this laptop to us for a refund.
Me:you think I bought the laptop for the x Box
?
I need a laptop
I was going to sell it
Pavan:I'm sorry I did notmean that ana.
Me:I don't think you understand the situation
Pavan:Please understand ana, we are unable to honor this promotion since we no longer offering it.
I'm so sorry, but we can't offer any additional insight or action on this matter.
Me:And as a great company that I think you are, now you are telling me you can't respond for things like this, you are making me believe that you don't carefor costumers
Pavan:We do care and respect our customers ana. But I cannot honor a promotion which is no longer available on our website.
Also,, We are not sending the xbox on your new order since we no longer have this promotion.
Me:Ok, then find the laptop that I bought at the first time and send it to me
.
Or you can't do that?
Pavan:We currently do not have that item with us and we...