Fuentes De Reclutamiento

FUENTES DE RECLUTAMIENTO

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http://www.turijobs.com.mx/american-express-company-mexico-agencia-de-viajes-e794

Narrative Description
ASSISTANT MANAGER CUSTOMER SERVICE IDFS MEXICO INCHARGE OF THE COORDINATION OF CUSTOMER SERVICE ORIENTED FUNCTIONS FOR THE IDFS OPERATIONS DEPARTMENT SUPPORTING THE LOCAL PASSENGER SERVICES DIVISION. REPORTING TO THE PASSENGER SERVICES MANAGER IDFSMEXICO.
Responsibilities
MANAGE THE BSPLINK ACCESSES AND ALL DATA PERTAINING EACH INDIVIDUAL AIRLINE AND AGENT AND IN COORDINATION WITH ACCELYA THRU THE ELABORATION OF QMS SUPPORT PASSENGER SERVICESMANAGER IN THE RELATIONSHIP WITH LOCAL GDS CONTACTS, AMERICAN EXPRESS AND OTHER PROVIDERS OF THE BSP. LEADING THE CSR TEAM TO SUPPORT THE PASSENGER SERVICES DIVISION IN REGARDS TO THE ATTENTION OF ALLCASES RECEIVED IN SALES FORCE AND FROM DIRECT TRAVEL AGENTS AND AIRLINES LEAD THE CRS ASSOCIATED TO THE R&S PROCESSES ENSURING THE CORRECT APPLICATION OF DEFAULT AND IRREGULARITIES IS PERFORMED IN ATIMELY AND ACCURATE BASIS. OVERSEE THE ELLABORATION OF THE HINGE ACCOUNT ENSURING THAT THE SUPPORTING DATA IS INCLUDED AND ACCURATE, IN ORDER TO HAVE IT READY FOR THE REVIEW OF THE PASSENGER SERVICESMANAGER FOR APPROVAL OVERSEE THE CORRECT PUBLICATION OF AIRPORT DEPARTURE TAXES IN COMBINATION WITH THE OPERATIONS COORDINATOR PROVIDE ASSISTANCE TO AIRLINES AND AGENTS REGARDING ANY OPERATIONAL ISSUEINCLUDING THE CORRECTION OF PROCESSES OR SPECIAL SITUATIONS IN BSPLINK OR IN REGARDS TO THE BANK CLEARING PROCESSES. ADMINISTER ALL STATISTICAL INFORMATION IN COMBINATION WITH THE OPERATIONS COORDINATORAND AS PER THE REQUESTS PROVIDED VIA THE PASSENGER SERVICES MANAGER. COORDINATE THE CSR TEAM IN THE GROUP INITIATIVES AS PER THE STRATEGIES SET BY THE PASSENGER SERVICES MANAGER, GIVEN FOR OTHER IATADIVISIONS SUCH AS STB, MGR, MACS AND SO&I COORDINATE WITH THE ACCREDITATION SERVICES DEPARTMENT ALL CHANGES RELATED TO AGENT STATUS IN THE LOCAL CATALOGUE AND ACCREDITATIONLINK.
Qualifications and...