Ingles

Wrting e-mails

Writing a company e-mail messages

1. Subjects
Give the message a subject/title. E-mail messages without a subject may not be opened because of a fear of viruses andespecially note that it is very easy to forget to type this important information.
 
2. Subject contents
Keep the subject short and clear but avoid such headings as: 
‘GoodNews’, ‘Hello’, ‘Message from Mary’. These headings are common in messages containing viruses. Short but specific headings are needed,
|Example: |Order No. 2348X |
||Delayed Shipment |
| |Laboratory Equipment Order |
| |  |


3.Greetings
Start the message with a greeting so as to help create a friendly but business-like tone. The choice of using the other name versus the surname will depend on who you are writing to.If you have communicated with the receiver previously and he/she is at a similar level to you, then the use of the other name would be appropriate. If the receiver is more senior to you, or if you arein doubt, it would be safer (particularly in the first communication) to use the person’s surname/family name together with a title,

Example: Dear Mr Smithson, Dear Ms Stringer.

Itis also becoming quite common to write the greeting without a comma,

Example: Dear Miss Lawson 
Example: Dear KK
 
4. Purpose
Start with a clear indication of whatthe message is about in the first paragraph.
Give full details in the following paragraph(s).
Make sure that the final paragraph indicates what should happen next.
Example: I willsend a messenger to your office on Tuesday morning to collect the faulty goods.
Example: Please let me have your order by the beginning of the month.
 
5. Action
Any...