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INTERNATIONAL STANDARD

ISO 9000
Third edition 2005-09-15

Quality management systems — Fundamentals and vocabulary
Systèmes de management de la qualité — Principes essentiels et vocabulaire

Reference number ISO 9000:2005(E)

© ISO 2005

ISO 9000:2005(E)

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© ISO 2005 – All rights reserved

ISO 9000:2005(E)

Contents
1 2

Page

Scope .................................................................................................................................................... Fundamentals of quality management systems...............................................................................

1 1 1 1 2 2 2 3 4 4 5 6 6 6 6 7 8 9 11 12 13 14 15 16 18 20 29 30

2.1 Rationale for quality management systems ..................................................................................... 2.2 Requirements for quality management systems and requirements for products ........................ 2.3 Quality management systems approach........................................................................................... 2.4 The process approach ........................................................................................................................ 2.5 Quality policy and quality objectives ................................................................................................ 2.6 Role of top management withinthe quality management system ................................................. 2.7 Documentation .................................................................................................................................... 2.8 Evaluating quality management systems ......................................................................................... 2.9 Continual improvement...................................................................................................................... 2.10 2.11 2.12 3 Role of statistical techniques ........................................................................................................... Quality management systems and other management system focuses ..................................... Relationship between qualitymanagement systems and excellence models ............................ Terms and definitions ..........................................................................................................................

3.1 Terms relating to quality ..................................................................................................................... 3.2 Terms relating to management...
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