Proceso De Ventas

Process Description Sales Process
Location:

VA 101 NY
Page 1 of 3 Emision date: 07.MAR.03

VOGT electronic of North America
Author: B. Seleno Approved : S. Brunner

1. Objectives
Of theSales Department, is to maximize sales and profit by selling products and services to secure the ongoing functioning of the Company.

2. Scope
VOGT electronic of North America

3. Terms
NA

4.Responsibility
Corp. Office New York: Sales Office Mexico: President Regional Sales Manager - Mexico

5. Description
5.1. Process Model

VA 101 NY Sales Process

Internal/External CustomerVA74 Forecasting

VA71 On-time Delivery

VA19 Complaint Management

VA87 Customer Satisfaction Survey

Compare Performance to Target

5.2.

Customer Relations
Customer R&D Ext. CustomerManufacturing Customer Expectations (Output) Order from R & D with defined Specifications Quote, Order Confirmation/Agreement; After Sales Service Internal Production Orders
Only the EDP Documents willbe controlled

Internal/External Customer

VA70 RFQ & Order Processing

Process Description Sales Process
Location:

VA 101 NY
Page 2 of 3 Emision date: 07.MAR.03

VOGT electronic ofNorth America
Author: B. Seleno Approved : S. Brunner

5.3.

Input/Requirements/Output
Objectives/Performance Metrics: Sales/Group/Sales Dept. Orders Received Stock On-time Performance OutputExternal Customer: • Quote (Price, Qty, Delivery Date, Investment, Location, Technical Feasibility) • Order Conf./Agreements • Invoicing /Statements • After-Sales Service Internal Customer: • Order withSpecs Feedback Customer Complaints Customer Satisfaction (written Survey) (Marketability versus Quote)

Input / Requirements: Specifications Quantities Timing/Timeline Price Target App.Suppliers/Manufacturers Quality Requirements Plant/Manufacturing Location Market Situation

Feedback Internal/External Customer In-Time Info (Lead-time) Exact Order Quantity Frequent Changes Payment Performance...