Sm Diagnostics And Tuning

Service Manager Diagnostics and Tuning
Best Practices for diagnosing issues in Service Manager and tuning Service Manager for best performance

Introduction ......................................................................................................................................... 3 Prerequisites........................................................................................................................................ 3 Planning, design and implementation ..................................................................................................... 3 Size the server hardware appropriately .............................................................................................. 3 Prepare for database growth............................................................................................................. 4 Service Manager Diagnostics ................................................................................................................ 4 Reports ........................................................................................................................................... 4 sm.alert.logparameters .................................................................................................................. 10 sm –util ......................................................................................................................................... 13 Minimizing debugging output.......................................................................................................... 13 Debugging Foreground / User processes ...................................................................................... 13 Debugging background processes ................................................................................................ 13 Debugging a Web Services connection........................................................................................ 14 Which parameters to use ............................................................................................................ 14 Debugging parameters ................................................................................................................... 14 Database debugging.................................................................................................................. 14 Application debugging ............................................................................................................... 21 Other debugging parameters ....................................................................................................... 24 Server debugging....................................................................................................................... 27 Tuning Service Manager..................................................................................................................... 34 Tuning Service Manager Server ....................................................................................................... 34 Vertical Scaling.......................................................................................................................... 35 Horizontal Scaling ...................................................................................................................... 35 Mechanisms behind the scaling environment ................................................................................. 36 IR processing in scaled environments............................................................................................ 39 Web Services in scaled environments ........................................................................................... 39 Application tailoring considerations in the clustering environment .................................................... 39 High availability setup for horizontal scaling...