Sylabous

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Document Details Document Name Purpose of Document ITIL_v3_Foundation_Bridge_Certificate_Syllabus_v4.2 Detailed syllabus for the Bridge Course updating candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. 4.2 Live Chief Examiner V3Examination Panel 30 October 2008 May 2010 Chief Examiner

Document Version Number Document Status Document Owner Prepared By Date of First Draft Date Approved Approved By Next Scheduled Review Date

Version History Version Number 4.0 4.1 4.2 Date Approved 19 December 2008 27 February 2009 May 2010 Change/Reasons for Change/Comments New document Learning topic 02-1 renamed into 02-2; topics03-4 and 03-21 removed from Unit 03; topic 03-23 moved form Unit 3 to Unit 10 Added a revised section under Format of the Examination to clarify the non-native language examination duration and use of dictionary

Distribution List Name 4.0 4.1 4.2 Title/Company All ITIL Examination Institutes All ITIL Examination Institutes All ITIL Examination Institutes

© Crown Copyright 2010 Reproduced underlicense from OGC ITIL_v3_Foundation_Bridge_Certificate_Syllabus_v4.2 Version 4.2 (Status – Live) Document owner – Chief Examiner Page 1 of 10

Professional Qualifications for ITIL® PRACTICES FOR SERVICE MANAGEMENT

The ITIL® V3 Foundation Bridge Certificate in IT Service Management SYLLABUS

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THE ITIL FOUNDATION BRIDGE CERTIFICATE IN IT SERVICE MANAGEMENT
The ITIL Foundation V3 BridgeCourse is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions. The ITIL Foundation V3 Bridge course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions.

Target Group
The target group of theITIL V3 Foundation Bridge course is existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3.

Learning Objectives
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification. • • • • • • • • • Service Managementas a practice (Awareness) Service Lifecycle (Awareness) Key Principles and Models (Awareness) Generic Concepts (Awareness) Selected Processes (Awareness) Selected Roles (Awareness) Selected Functions (Awareness) Technology and Architecture (Awareness) ITIL Qualification scheme (Awareness)

© Crown Copyright 2010 Reproduced under license from OGC ITIL_v3_Foundation_Bridge_Certificate_Syllabus_v4.2Version 4.2 (Status – Live) Document owner – Chief Examiner Page 3 of 10

Foundation Bridge Syllabus
The syllabus will guide the design, development and use of training materials as well as training aimed at raising understanding of, and competence in, IT Service Management as described in the ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITILContinual Service Improvement, ITIL Introduction and ITIL Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind. The Bridge syllabus is based on the ITIL version 3 Foundation Syllabus. The scope of the V3 Foundation course is wider and less detailed compared to Foundation on earlier ITIL versions. The main focus of the Bridge...