Test

For this particular case, we were aware of the fix implemented on March, in fact after our Weekly meetings I sent a message within our team on Feb 24th indicating the status. Email attached.
Pleasehave the minimal ticket information we are currently using, and feel free to suggest any changes and improvements. (I just found that we need to modify the “Capacity/ Size increase”, since Exchange2010 is using 1Gb by default.)
Outlook
-Outlook Version Information of all parties affected
-Issue Description
-Current Mailbox size.
-Screenshot
-Troubleshooting
-Error message
-Test shouldbe done to recreate the scenario
* BlackBerry
-Model
-BlackBerry PIN
-BlackBerry Desktop Manager Version
-Issue Description
-Software Version
-Troubleshooting Steps
-Phone number
-BESProvider information
-Must be activated (activation request must be handled by outlook team)
-Exact error message being received
-Test should be done to recreate the scenario
* Right Fax
-FaxNumber
-Issue Description
-Correct ticket priority (E-FAX issue should not be marked as HIGH)
-Error message
* Exchange/ Trace or message tracking
-Issue Description
-Subject
-Recipientaddress
-Sender address
-Time Window: date and time of the incident occurrence
- Impacted email: include the original message impacted (add the .msg file as an attachment to the ticket) as well as anyNDR messages that have been generated (please do not forward or reply to as this will cause the message headers to be lost)
-Frequency of occurrence
-Error description
* EXCHANGE / Outlook notconnecting to Server
-Outlook version. (2003 / 2007) (SP1, 2, 3)
- Outlook status (connected / online):
- Exchange server name:
- Error message (Screenshot):
- Is the same error happening viaOWA?:
- Is the user working remotely?:
- User's HOME DRIVE path n/a
- CPU time:
- Outlook add-ins enabled? (KVS, ADOBE,) :
- Detailed description of the issue:
- Detailed troubleshooting steps...