almodovarfrcp6cs2

Universidad Interamericana De Puerto Rico
Maestría en Administración de Empresas para Ejecutivos






BADM5060 SISTEMAS DE INFORMACION
Aumentando la Productividad y Eficiencia con Tecnologías Móviles y de Nube
Capítulo 6







Roberto Almodóvar
Sección 3839
roberto.almodovar@intermetro.edu
roberto.almodovar@gmail.com
M00-46-9577
Tabla de Contenido

I. Estudio de Caso 3
II. Preguntas 7
1) Whyare government agencies increasingly interested in using cloud and mobile technologies to accomplish their missions? 7
2) Why is security even more important for government agencies than businesses in the private sector? 8
3) What is the purpose of the new federal government IT dashboard? 8
4) Visit the e-commerce set up to showcase cloud-based solutions to government agencies at Apps.gov. Howcould this site be improved to do an even better job of promoting cloud technologies to government agencies? 9
I. Bibliografía 10



I. Estudio de Caso
Government agencies are increasingly finding that IT solutions can help them deliver critical services and information to citizens and businesses. In the same way that business organizations are learning to streamline their operations through the useof e-business processes, governments are also finding they can accomplish more, on tighter budgets, when applying the right IT solutions. In the early days of computer and network technology, it was not unusual for government agencies to hire programmers or IT vendors for custom software development. But this approach was expensive and oftentimes led to expensive failures. IT professionals ingovernment have increasingly recognized the need for a more efficient and coordinated approach. In 2009, President Obama appointed Vivek Kundra as the first U.S. Chief Information Officer (CIO). Under Kundra’s leadership, the federal government streamlined its IT efforts and encouraged agencies to move toward cloud computing solutions as a way of reducing IT spending and the need for large, governmentowned data centers. (Note: Kundra recently left government service to join Salesforce.com, a leading provider of cloud-based enterprise solutions.) As part of Kundra’s efforts to bring transparency to the IT operations of the federal government, an IT Dashboard was created (see Figure 6.17 and itdashboard.gov/) so that citizens, government employees, and IT vendors could see how the government wasspending its IT budget and observe the progress of various IT projects. The dashboard also brings accountability to agencies, highlighting IT projects that were in trouble or outright failing. According to Kundra, the process of shedding light on these IT projects resulted in a savings of $3 billion and increased completion speed of some projects. As part of the effort to encourage governmentagencies to adopt cloud computing solutions, the government created Apps.gov, an online “store” where government agencies could efficiently explore products and services from a variety of vendors. The Apps.gov site, created by the General Services Administration, operates like an e-commerce site, listing cloud-based solutions in a variety of categories. Links to vendor sites make it easy forgovernment employees to find information on the listed products.


Figure 6.17 A screen shot of the federal government’s IT Dashboard, which allows users to view spending on IT projects across the federal government and to see how projects are meeting their completion goals.

As in private industry, security is a key issue facing government agencies that want to enhance their use of InformationTechnology. According to President Obama, the “cyber threat is one of the most serious economic and national security challenges we face as a nation” and “America’s economic prosperity in the 21st century will depend on cybersecurity” (Whitehouse.gov 2012).In addition to the kinds of criminal activity discussed earlier in the chapter, the government must also design its enterprise IT systems to resist...