Comunicacion Efectiva

EFFECTIVE COMMUNICATION

Sometimes we rely heavily on verbal communication  Covering all types of communications will help to convey the message more effectively

4 step model for giving instructions
Describe at most three task at any one time  Make sure you cover all verbal patterns- speak, write, and demonstrate the instructions  Show the rationale of the instructions- link the what tothe why  Ask questions to clarify instructions and listen for an accurate response

TOPICS
Communication Process
 Importance of listening & speaking
 Communication Styles
 Nonverbal communication
 Tips for effective communication

INTERESTING FACTS

Humans have five times more capacity to listen than to speak. We spend 47% of our time writing, speaking, or reading. We spend53% of our time listening to others. We only retain 30% of what was said, and only remember half of that 4/5 of the mind has the opportunity to wander while we are listening to someone else. We tend to spend this time formulating responses based on our own preconceived notions Listening skills are poorest when we interact with people we are closest to like family and friends. Business success is85% dependent of effective communication and interpersonal skills

COMMUNICATION

Effective communication is a two- way process

when the intended meaning is transmitted and correctly received and understood by the other person

 Communicating effectively help group members build trust and respect, foster learning and accomplish goals
 Written, oral, and body language are importanttools for sharing ideas, feelings and commitments
Communication Goals
Inform  Persuade  Build Relationship

FOUR COMPONENTS OF COMMUNICATION
Sender- Responsible for communicating the message is the physical form of the encoded information which is transmitted through a channel Uses his or her perception to understand the message To make sure the receiver understood the message the senderintended

Message
Receiver
Feedback

Communication Process Model (Mc Shane & Von Glinow, 2010)
Sender: Form message, Encode message, Transmit Message,
Receiver-Receive encoded message Decode message
Noise
Decode feedback Receive feedback Encode feedback Form feedback
Transmit Feedback
The message must be received for communication to be successful; receiving or listening is as criticalas sending the message

ACTIVE LISTENING
Half of the equation in communicating is active listening  Active listening is the basis of effective communication  Listening includes more than just sound being received by the ear and transmitted to the brain  Listening includes interpreting or processing that sound  Active listening involves listening with empathy

STEPS TO IMPROVE YOURLISTENING SKILLS
 Pay attention  Avoid distractions  Do not let your mind wander  Do not assume and interrupt  Do not judge  Avoid rehearsing answers  Watch for nonverbal cues  Ask questions  Take notes  Convey meaning

ACTIVE LISTENING PROCESS & STRATEGIES (Mc Shane & Von Glinow, 2010)

Sensing
• Postpone evaluation • Avoid interruptions • Maintain interest

Active ListeningResponding
• Show interest • Clarify the message

Evaluating
• Empathize • Organize information

MOST COMMON LISTENING BARRIERS
Emotional filter- strong emotions interference  Physical barrier- excessive noise, telephone ringing  Internal barrier- adding our own meaning from cultural and
personal experiences Misreading the nonverbal  Judgmental- when someone says something we don’t like Pre-judgmental- we finish the sentence for a person because “ we
know what they are thinking”

ASSERTIVE EXPRESSION
The other half of the equation in communication is speaking  Speak and express what you think, feel or want in a clear, true and nondefensive way  Be clear of what you want and are willing to give  When expressing yourself use “I” statements to share what your think or...