Curso De Ingles

Hold for
one minute,
please.
lesson description
You will sharpen your telephone skills
by practicing new verbs and actions,
vocabulary, and key phrases that will aid
you in a professional setting.
The bonus section on “Phone Interactions”
will demystify the structure of phone
conversations in English to make you feel
more confident on the phone, both at
work and in your daily life.objectives
• Familiarize yourself with correct
telephone conversation structures
• Apply pausing technique to
conversations
• Employ common phone phrases

Lesson ID: #0418

page 1

Photo: flickr.com/photos/philliecasablanca

vocabulary
• answering
machine
• area code
• bad/poor
connection
• busy signal
• call
• calling card
• call display
• call waiting
• cell phone
•collect call
• dial tone
• extension number
• fax tone

Lesson ID: #0418

actions
• long distance
• local call
• message
• operator
• out of area
• pay phone
• phone number
• pound (#)
• prefix
• ring
• roaming
• star/asterisk (*)
• voicemail
• wrong number

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•
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to answer
to ask
to be available
to be busy
to be put on hold
to call
tocall back
to connect
to dial
to disconnect
to enter
to get cut off
to get in
touch with
• to hang up
• to hear

key phrases
• to hold
• to leave a
message
• to listen
• to make a
reservation
• to pick up
• to respond
• to ring
• to speak
• to stay on the line
• to take a message
• to talk
• to transfer

•
•
•
•
•
•

How may I help you?
I’m sorry, you have thewrong number.
May I take a message, please?
My cell phone doesn’t have call waiting.
Thank you for waiting…
The call was dropped/disconnected/
cut off.
• Your voicemail was full!

page 2

your turn
Fill in the blanks with the best word or phrase from the
vocabulary, actions, and key phrases learned in this lesson.
1. I have to buy a ____________ so I can call my grandmother in
Peru.___________.

2. David got pulled over for talking on his ________ while driving.
3. Matt tried calling the girl he met at the party, but she gave him
a _________.

7. David’s mother dialed his ____________ so she could call his
office directly.
8. I called for assistance and the operator ____________ for 45

4. When the client tried to call the office, no one answered and
she got the__________.

minutes.
9. When I am in a ___________ area, my phone calls cost more

5. Do you know how much change you need to use a
___________?

6. Sorry, no one can take your call right now, so leave a

per minute.
10. She ___________ for us at the restaurant so we won’t have
to wait.

conversation
Read the following conversation
out loud five times.
Melissa: Call for you online one.
David: I’m busy right now.
Melissa: But -David: Melissa, who’s the boss?
Take a message.
Today is a very big day for us,
because we have put a request in
to corporate to hire a new salesperson. I am waiting to hear from
the “big boss” right now. Well, not
really the big boss. After all, I’m
still “King of the World”! Titanic
really inspires me.
Melissa: Inspirational PosterCompany,
Melissa speaking, how may I help
you? He’s not here right now. Yes,
he’s in a meeting. Can I take a
message? I got it. Bye.
Tom:
Who was that?
Melissa: Corporate. The “big boss.”

Lesson ID: #0418

Bonus Feature: Watch the English Highway video to follow along! (Lesson ID: #0358)

Melissa: Inspirational Poster Company,
Melissa speaking, how may I help
you? Yes, Mr. Slater ishere, Betty.
Does Mr. Koselek want to talk to
him? Oh, okay. I’ll take a message.
I got it. Thanks, Betty. Bye.
Melissa: That was the big boss’ secretary.
David got permission to hire a
new salesperson. Should we tell
him?

Tom:
No, he looks really busy.
Melissa: Here’s what I’m practicing now:
When I answer the phone or
talk to clients, I try to split up my
sentences… by making...