Englis For Business

QUESTION NO 1 2 3 4 TOTAL

EXAMINER USE ONLY

Series 2 Examination 2008

ENGLISH FOR BUSINESS
Level 1 Thursday 10 April Subject Code: 1041 Time allowed: 2 hours
Complete the details below in block capitals. Candidate Name Centre Code Candidate ID Number Candidate Number Number of additional sheets handed in

INSTRUCTIONS FOR CANDIDATES         Answer all 4 questions. Writeyour answers in the spaces provided on the question paper. If more space is needed, use the additional sheets provided. Write your name, candidate number and question number on each sheet and attach them to the inside of your booklet. Cross through any rough notes. There is credit for correct spelling, punctuation and grammar. Check your work carefully. You may use an English or bilingualdictionary.

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ASE 1041 2 08 1

QUESTION 1 Situation You work as the Assistant Manager of Cornwell Travel, a large independent travel agency. A regular customer, Mr John de Soto, has contacted you to complain about his recent family holiday to Portugal with Suntime Holidays. The holiday was booked and arranged by your company. He has mentioned in some detail thedelayed flight arrangements, the poor quality of the hotel and its facilities for children. He has also enclosed a number of photographs to support his complaints. He has asked for your help to get some of his money back. Task Write a letter of between 150 and 200 words to the Sales Director of Suntime Holidays, Ms Elsa Rice, giving details (which you may invent) of the complaints made by Mr deSoto. Make it clear in your letter that you fully support your client in asking for compensation. You may make up suitable addresses. Lay out your answer as a letter in the space below.

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QUESTION 1 CONTINUED You may continue writing your letter below.

(Total 30 marks)

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QUESTION 2 Situation You work in the Editorial Departmentof “Cars for People”, a monthly magazine about new cars, which gives readers advice about buying a new car. This month your main feature is about “optional extras packages” offered by car dealers to increase sales. Task Read the passage on the page opposite entitled Optional Extras Packages, then say whether the following statements are TRUE or FALSE. Then quote the words or phrases from thepassage that support your answer. Do not write more than 6 support words for each answer. You will lose marks if you write more than this. Note: Answers are usually in 2 parts. You may need to look in different parts of the passage to find the support words you need. Example: Statement: Sat Nav is for watching the night sky; it takes you the long way round. Answer: False: electronic road mapshortest route

Write your answers on the lines marked A. 1 Today’s cars are the best ever made; you should think long and hard before you decide which ‘optional extras’ you want. ____________________________________________________________

________________ Optional extras packages contain only 1 item; items are usually more expensive in an optional extras package.____________________________________________________________

________________ You should always calculate the cost of an optional extras package; a particular item may not be suitable for the buyer. ____________________________________________________________

________________ Many owners think air-conditioning is very important; as soon as you switch air-conditioning on, you notice the difference in your car.____________________________________________________________

________________ These days, fewer and fewer owners want a stereo upgrade; if you don’t listen to music, a stereo upgrade is well worth buying. ____________________________________________________________

________________ You should not switch your air conditioning on and off every few minutes; doing this can be costly....