Licenciatura

CAP 1
Travel and tourism industry provide products and services to travelers
WHY PEOPLE TRAVEL
●More leisure time available
●More disposable income
●Credit cards
●Internal “push” factors: health, curiosity, sports, religion, pleasure, business, prestige, visits to family and friends
●External “pull” factors: culture, history, geography, wildlife, climate, architecture, shopping,collectives
WHERE PEOPLE TRAVEL? REQUIREMENTS FOR TOURIST DESTINATIONS
●Natural resources Attractive climate, water access, plants and animals, beautiful scenery
●Infrastructure Systems for utilities, roads, airports, railroads, communications, and other services
●Superstructure Lodging properties, restaurants, entertainment facilities, and other attractions
●Transportation Automobiles,airplanes, boats, trains, etc.
●Hospitality resources The cultural wealth of the destination (art, literature, drama) and the spirit of hospitality shown by residents and the government
ECONOMIC IMPACT
●Tourism 2020 Vision ●International tourism will grow to
1.6 billion tourists. ●Tourists will spend $5 billion per day. ●Tourism will be world’s largest industry. ●Outbound travel from East Asia andPacific countries will increase to five times the present-day level; Europe and the Americas will be the main destinations
●World’s 2020 top destinations:China ●United States ●France ●Spain ●Hong Kong ●Italy ●United Kingdom ●Mexico ●Russian Federation
●GLOBALIZATION.- increasing ease with which people can travelk all over the world and to the trend of major corps hotel chains and franchises, tohave a particularly strong impact in countries where new tourism can quickly affect local economy
●ECOTOURISM "Responsible travel to natural areas that conserves the environment and improves the well-being of local citizens."
●RIPPLE EFFECT.- the indirect benefits of tourism that non-tourism parts of the economy receive as a result of direct benefits to the tourism industry
CHAPTER II●ENTRY-LEVEL .- high school education or less, no experience.
●Bell person ●Room attendant ●Mail clerk ●File clerk Checker ●Steward ●Plumber’s helper ●Typist ●Supply clerk ●Electrician’s helper ●Engineering apprentice FOOD SERVICE ●Vegetable preparer ●Kitchen helper ●Pantry helper ●Storeroom helper ●Warewasher ●Steward ●Busperson ●Barback ●Counter server ●Runner
●Checker ●File clerk●SKILLED-LEVEL.- someone who move up from entry level positions, others are skilled trade in another industry some are graduates from technical school and junior colleges other from business schools or specialized high schools
●Accounting clerk ●Bell captain ●Front desk agent ●Administrative assistant
●Plumber ●Electrician● Salesperson ●Night auditor ●Assistant housekeeper
●Receptionist FOOD●Baker ●Roastcook ●Garde-manger ●Vegetable cook ●Fry cook ●Saucier ●Wine steward ●Food server
●MANAGERIAL-LEVEL.-training experience and individual initiative for executive, managerial and supervisory positions offered to college trained people
●Executive housekeeper ●Sales manager ●Front office manager
●Controller ●Executive steward ●Purchasing director ●General manager
●Chief engineer ●Area supervisor●Director of training ●Human resources manager ●General manager ●Auditor FOOD ●Catering manager ●Food and beverage manager ●Banquet manager ●Chef ●Executive chef ●Food production manager ●Catering director ●Restaurant manager
●FAST FOOD is the single and largest segment of the food service industry
CHAPTER III the history of lodging industry take us back some 12.000 years but the real lodgingindustry started with the adoption of a medium of Exchange and money.
●the first innkeepers exercised their hospitality chores on a prt time basis, accommodations weren’t comfortable but always frugal
● the inns of England reached their peak of development from 1780-1825
●the earliest guide book the pilgrims guide
●THE GRAND TOUR.- the golden age of travel 18 cntry was an indispensable...