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Reference Cases of
ZTE Managed Services

Reference Cases of ZTE Managed Services
Version | Date | Author | Approved By | Remarks |
V1.00 | [ 7/5/2012 ] | ZTE | | Not open to the Third Party |
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© 2011 ZTE Corporation. All rights reserved.
ZTE CONFIDENTIAL: This document contains proprietary information of ZTE and is not to bedisclosed or used without the prior written permission of ZTE.
Due to update and improvement of ZTE products and technologies, information in this document is subjected to change without notice.

TABLE OF CONTENTS
1 ZTE Managed Service Overview 1
2 Hutchison in Austria 1
3 China Unicom 2
4 CELL C in South Africa 2
5 NCELL（TeliaSonera） in Nepal 6
6 TTSL in India 8
7 HCPT in Indonesia 10
8Reference List Worldwide 12

FIGURES
Figure 1 ZTE Managed Services for Multi-vendor Equipments 1
Figure 2 Cell C MVMS Requirement & Scope Assignment 3
Figure 3 ZTE MVMS Operation Approach for Cell C 4
Figure 4 Network Roll-out and Take-over 4
Figure 5 Framework of NCELL Tailor-Made Services Program 7

ZTE Managed Service Overview
ZTE has sufficient Managed Service experience covering56,000 sites and 112 million subs in more than 60 global projects.
ZTE has abundant Multi-Vendor Managed Service experiences on the equipments from Ericsson, Huawei, Nokia Siemens, Nortel, Motorola, Alcatel-Lucent, and others, covering GSM, UMTS, CDMA, Microwave, WiMAX, IT, etc
ZTE Managed Services for Multi-vendor Equipments

GSM/UMTS/CDMA
Microwave
WiMAX
IT

Hutchison in Austria
ZTEsigned a 6-year managed service contract with Hutchison 3G Austria, staring to provide the full scope of managed services for H3G from Jan 1st, 2010.
High lights of the contract:
Covering H3G’s network all around the whole Austria, serving 6.5 Million subscribers.
ZTE manage all the third party vendor’s facilities including wireless (4000+ Node Bs), core, microwave (3600+ sets), repeaters,powers system and the equipments swapped by ZTE
Realize the steady-going network maintenance before and after Network Modernization and Up-gradation, helping H3G focus on core business developing.
Financing & Operating Lease mode help H3G saving TCO at the outside.
China Unicom
ZTE managed more than 9,000 CDMA sites of Ericsson for China Unicom for 2 years. ZTE signed a contract with ChinaUnicom and Ericsson separately in Nov.2007; ZTE to be fully responsible of the operation and maintenance including technical support services for the CDMA network of China Unicom and purchased advanced technical support on a per-event/day basis and return & repair of faulty units from Ericsson and other capable subcontractors. ZTE O&M team kept a good operation and maintenance of EricssonCDMA equipments and won the commendation from China Unicom
Multi-vendor Managed Service Scope
Help Desk
Network Monitoring and Surveillance on 24*7*365 basis
Fault Management
Trouble Tickets Management
Field 1st Line Maintenance
Preventive Maintenance
Corrective Maintenance
Field Spare Parts Management
Site Property Management
2nd Line Operation and Maintenance
TechnicalSupport Services
Performance Management and Network Optimization
Program Management of Multi-Vendors for Network O&M related activities
CELL C in South Africa
ZTE started Managed Services for Cell C from 6th Jan 2010, with a 3 years’ MS contract since 2010 and extended contract in 2012, in scope of roll-out of GSM/UMTS Network, swap and expansion and a full scope Managed Service for morethan 2500 sites. ZTE is now managing over 1,000 2G&3G Hybrid SDR sites for Cell C, and is going to manage 1,200 sites by the end of 2010.
Cell C MVMS Requirement & Scope Assignment

As MVMS vendor of Cell C, ZTE is responsible for program management including administration of Designated Contracts between NSN & Cell C, and managing the performance of all deliverables by NSN,...