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BOLO (Be On LookOut) List for Analyzing Process Mapping

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Once a process mapis completed, the team that put it together will analyze it. Here is a chart which provides a checklist of things to Be On the LookOut for when analyzing any process. Items on the list are calledBOLOs, for short. By Michael Lee Smith Process mapping is a technique for making work visible. A process map shows who is doing what, with whom, when and for how long. It also shows decisions that aremade, the sequence of events and any wait times or delays inherent in the process. Process maps are good for streamlining work activities and telling new people, as well as internal and externalcustomers, "what we do around here." They also can help in the effort to reduce cycle time, avoid rework, eliminate some inspections or quality control steps, and prevent errors. Once a process map iscompleted, the team that put it together will analyze it. There has probably never been a process map developed where someone has not said, "Do we still do that?" or "Why does X happen there?" or "Why are wedoing it that way?" or "I did not realize...." The analysis is no more than considering the process activities and flow by: A. Looking at each process step for: Bottlenecks Sources of delay Errorsbeing fixed instead of prevented (rework)

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13/05/2010 08:53 p.m.

BOLO (Be On LookOut) List for Analyzing Process Mapping

http://www.isixsigma.com/index.php?option=com_k2&view=item&id=5...Role ambiguity (we didn't know who...) Duplications Unnecessary steps Cycle time B: Looking at each decision for: Authority ambiguity (two or more people get to decide...) Are the decisions needed atthis point? C: Looking at each rework loop for: Possibly eliminating the step(s) or doing in less time, or trying to prevent D: Using the customer's point of view Value-added vs. non-value-added steps...