Bt mykb

Key Objective: to achieve our mission statement and departmental smart goal.

SPECIFIC MEASURABLE ACTIONABLE REASONABLE TRAINING INTERVENTIONS TIME - BOUND
Tactic Metrics AccountablePrimary steps Date

GOP over budget P&L - BUDGETvsACTUAL yearly report variance IVD Manager and supervisor sensibilize staff on financial How to do financial reports 2nd quarter 2010
issues,training upselling tecniques Upselling tecniques course

LHW / AAA / BTMK score over average LHW / AAA / BTMK Standards Evaluation IVD Staff LHW / AAA / BTMK standards How to do formatsdesigned 2nd quarter 2010
Intensive training and internal evaluation to apply LHW and AAA standards
How to handle…
Breakage below budget Year-end breakage reports IVD Staff Training handlingprocedures How to store… 2nd quarter 2010
sensibilize on financial

Training hours over budget Year- end training hours assessment IVD Manager and supervisor design more specific How todo's Assessment on service shortfalls 1st quarter 2010
based on the experience learned training with new SOPS

Over average grades on internal satisfaction survey Monthly Outlet SS grading(GSI) IVD Staff adhere to standards, SOPS, Continous training adhering to training hours budgeted 1st quarter 2010
and exceeding it

Staff retention HR departmental audits, Outletrecords, IVD Manager and supervisor proper staff selection, cross trainings, empowerment design cross training programs 1st quarter 2010
oportunities of growth between other BT properties
ApplyHow to do´s created , practice them and
Have the best service of the Company Written surveys / Trip advisor surveys / Internal evaluations IVD Staff Standardize and improve the standards andtechniques assessment them all the time 1st quarter 2010
for cooking and serving a BBQ and regular services

Breakage below budget Year-end breakage reports IVD Staff Training handling...