Carta Al Empleado

Bad News Letter In-Class Exercise: “Buffering the Bad News”
Revise the following refusals so that they use passive voice instead of active-voice verbs.
1. We do not allowused merchandise to be returned or exchanged.

Used merchandise may not be returned or exchanged.


2. Managers may not advertise any job openings until those positions havebeen posted internally.

Job openings may not be advertised until positions have been posted.


3. Your car rental insurance does not cover SUV’s.

SUV’s are not coveredby car rental insurance.

4. We cannot meet the sales income projected for the fourth quarter.

Sales income projected for the fourth quarter cannot be met

Revise thefollowing so that the bad news is de-emphasized in a passive voice dependent clause that precedes an independent clause.


5. It is impossible for us to ship your complete orderat this time. However, we are able to send the two armless task chairs immediately.

Even though your complete order may not be shipped at this time, we are able to send thetwo armless task chairs immediately


6. Air Pacific cannot possibly honor the $51 flight to Fiji that erroneously appeared on Travelocity. We are eager, however, to providea compromise price to customers who booked the erroneous price.

Since the $51 flight to Fiji cannot be honored we will be provide a compromised price to costumers who bookedat this rate



7. Unfortunately, we cannot accept personal checks or unauthorized credit. We encourage you to submit your credit application online before coming to theeBay auction.

Although personal checks or unauthorized credit cannot be accepted, we encourage you to submit your credit application online before coming to eBay auction