R = CLERK
G = GROUPS AND CONVENTIONS
A = Housekeeper
A: good morning Mayan Suites Hotel gladly attend Rocio with whom I have the taste.
T: Good morning with ErnestoA: Mr. Ernesto I can help
T: I want to make reservation for the day uan 26 to 30 April to 25 people
A: I can gladly allow time informs the department of groups and conventions.
T: Thank you
A: Weare here to serve
Receptionist transfers the call to groups and conventions and briefly tell the receptionist the name of tour leader and what you want
G: Groups and conventions very good morningtreating you Raul
T: Good morning, I talk to make a reservation for 25 people for day 26 to 30 April.
G: With pleasure Mr. Ernesto their rooms would double or triple
T: Serian 7 doubles and 2 triplesG: Well, the cost of double room per night is $ 750 and $ 670 triple reminding including American breakfast.
T: I think it's perfect, what is the procedure for which is the procedure to do it
G:The first is to ask what would be the method of payment and ask a favor if I can send your rooming list to see how iran assigned rooms.
T: My form of payment would be by means of deposit and in twodays I send the rooming list.
G: Okay Mr. Ernesto has to make a deposit or 50% total to the following account number 554-434-533 Banamex.
G: Once you make payment I ask you to please send me theBoucher scan or fax, if you wish by mail to the following mail mándemelo firstname.lastname@example.org and if by fax to number 34534232.
T: I communicate with you regarding the payment made and sent thank youvery much
G: We are here to serve you.
They spend two days and a call comes to the hotel.
R: good afternoon Mayan Suites Hotel will be happy to attend with whom I have the sweet taste.
T: Goodafternoon, I can communicate with Ernesto department groups and conventions.
A: With pleasure
Receiving transfers the call to groups and conventions
G: good afternoon Groups and conventions will be...