Diversidad Cultural

Raidel Gutierrez
1214 St. Royal Place, Tampa, FL 33612
Home: (813) 402-6536 / Mobile: (813)516-4633
Email: raidelgutierrez86@gmail.com_____________________________________________________________________________________
Objective
Secure a job that can benefit from my administrative skills, customer service and organizational experience.

Professional Experience
Nov. 2010 – PresentRent A Center
Position: Account Manager Representative
* Set goals and schedule weekly meetings with District Manager and prioritize collection of hard accounts.
* Visit past due customersat residence and place of employment
* Review expired accounts and communicate with the customers to promote timely payments
* Maintain accurate records of past due account activity and dailyactivities
* Complete customer service calls in a timely manner as assigned
Customer Pick-ups:
* Load and upload truck per policy to protect merchandise
* Pick-up merchandise from customerhomes as assigned

Aug 2008 – Oct 2010 Health Care Services Group
Position: Housekeeping Manager
* Planning, organizing and developing the overall operation of the housekeeping departmentin accordance with federal, state and local standards and guidelines
* Assuring a high degree of quality guest service and care at all times
* Responsible for staffing, scheduling, trainingand developing an hourly staff

April 2007 – Aug 2008 Ross Stores
Position: Customer Service Associate
* Provided customer service with returns, exchanges and purchases
* Explainedproducts, markdown prices of items in sale for customers
* Receiving merchandise and stocking of store
* Handled money transactions, cashier, credit checks for all purchases.

Education andTraining History
Aguilas International, Inc. Tampa, FL Diploma Certified Nursing Assistance Training Program
Rene Martinez Tamayo HS Cuba Computer Information System
Joven Clubs Cuba Data...