Ing Eelct

Alfresco Case Study: Caceis

Established in 2005, Caceis is a banking group specializing in asset servicing: depositary trusteecustody, fund administration and issuer services for institutional andmajor corporate customers. With ten locations worldwide (France, Luxembourg, Germany, Ireland, Belgium, the Netherlands, Switzerland, the United States, Canada and Bermuda), and 3,230 employees,Caceis ranks 10th internationally for custody services. It has assets under custody totalling 2,300 billion euros. The Group is also one of Europe's leading players in fund administration, with a total of950 billion euros worth of assets under administration.

Managing Sensitive Data for the Investment Bank
The problem needing to be solved for Caceis was two-fold, as Martial Perrot, the Caceis EDMProject Manager, explained:

"First of all, because of our line of business we are legally obliged to keep a record of all our customers' documents, which, at the start of the project in 2007,represented around 80,000 pages, with increasingly large storage space requirements."
Another difficulty encountered by Caceis was the management of transactional orders. Transfer clerks, responsible forentering and validating these orders, have only a few minutes to verify the customer's signature and therefore confirm the order to transfer the funds – an operation of everincreasing difficulty inlight of the constant rise in the volume of transactions needing to be processed, and the number of customer files managed by Caceis. The Bank opted for a simple EDM solution to meet its very precise,specific requirements and selected Alfresco.

Enhancing Customer Service
The aim of the first stage of the project was to set up the appropriate infrastructure to accommodate the EDM architectureand scanning processes. The second phase consisted of two simultaneous projects: the first involved the digitization of paper files. The second project consisted of developing the incoming EDM flows...